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Business Profile

Immigration Consultant

Punta Cana Multiservices

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Immigration Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Negligence on filing tax procedures No reports on past tax filing Owner hangs up on the phone when clearly at fault and owned an explanation on why this happened under your supervision.

    Customer Answer

    Date: 05/14/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 05/22/2023

    In the past 17 years of filing tax procedures, I have not had any issues. This client claimed a tax credit for 6 years of which is only applicable for 4 years. The is now requesting to get paid back for the credit the client received payment. Now that the *** is asking for the money back, the client is requesting me to fix the issue for the money they received. The client is not agreeing to pay back the credits received. We have been trying to assist the client, nevertheless the client has been abusive and offensive, disrespectful to our staff and the **** We have proof with our phone call recordings of the where we have been abused verbally by the client.

Punta Cana Multiservices is NOT a BBB Accredited Business.

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