Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint about this company a week ago, since then the business came to make things right but I feel this might be worse. ******* ******* the owner told us he ordered the parts that were missing from Northeast Electrical supply house in ******* and was picking them up this morning. I called Northeast Friday and was told there was no order for these parts. He was going to bring them at 9 am today but had an employee show up ay our property at 7 am when we were not around. My daughter saw him. That being said the employee who came to our house previously with parts that were not for the panel brought them back this morning and drilled out the parts ( we saw metal shavings on the ground by the panel). Forced them in the panel and left. We have ordered a new panel because we feel this is not going to pass inspection. I have tried to contact ******* about this but as usual he has not responded. This company should not be in business. I have since did research on this business and We are not the only people he has taken advantage of this company needs to be held acountable.

  Business Response

  Date: 11/06/2024

  Certainly! Heres the translation:
  
  
  Dear Patty 
  
  
  I was surprised to receive your complaint, as we followed all the necessary procedures to ensure the quality and inspection of the project. We completed a full rough inspection, and I personally received the inspector for this review.
  
  
  Regarding the ******* meter socket, we are aware that it came with a missing part. ********** supply have more than 50 stores in ** , you dont even know where we bought the lug kit, but feel free to have inspector check the parts. However, we purchased and installed a new lug kit to ensure the work was ready for inspection.
  
  
  In 2024, **** ***** Smart Choice Solutions completed over 150 projects, all inspected and delivered with the highest standards of professionalism and quality.
  
  
  We regret that your experience was not fully satisfactory and understand your concerns. However, we believe there may have been some misunderstanding in your message. We are always available to clarify any questions and resolve any issues.
  
  
  Sincerely,
  ******* *******

   

  Customer Answer

  Date: 11/06/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  These are the conversations I had with ***. I asked who he ordered with and he said Northeast electrical Peabody. I called them as well as other supply houses and no  one had an order from *** or had anything for him to pick up Monday morning. I also spoke to the electrical inspector last night and *** has not contacted him.Why did his employee have to drill out the supposed parts and force the wiring into the parts and also had to cut strands of the wiring to force the wiring into the part. He left the pieces of wiring and drill shards on the ground beside to panel. The electrical inspector will be by to inspect the work his employee did. 

  We havent even discussed the ground wires he tried to fool us into believing it was done when he placed it a foot into the ground and not through the conduit. The electrical inspector was not happy with that either. 

  I will be providing this and more to the ************************ as well.
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  Business Response

  Date: 11/07/2024

  Hello 

  ********,

  after al these years in business, you choose to put another electrician to finish the job, hopefully he pulled his permit and is not working under my permit!

  i will make sure he inspect again what we did!

  have a great Day!

  Customer Answer

  Date: 11/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  We have hired another electrician who has his own permit. Your permit has long expired since you never came to complete the project that we contracted you to do. You did admit you were aware the panel you sold us was missing parts and knowingly did not disclose that to us. Had you did we would not have bought it from you and now the panel has been discontinued and parts are not available. Although you did tell me you ordered the parts for that particular discontinued panel from Northeast Electrical Supply in *******, ****. I called the supply house and they had no order from you in their system with the part number to this particular panel, because its not available.
  So you sent an employee to the property at 7 am ( when you said you would be there at 9am November 4th) to replace the parts the part you allegedly ordered. Well the parts did not fit and your employee cut strands of wire in the panel and drilled out the hole in the part and tried to force it through, which he did and we are waiting on inspection to see if this is legal.
  Here is also a little background.
  #1 On June 8th 2023 you said you  were going to install the panel on June 10th you didnt show because you said the supply store was closed.
  #2 I continued to reach out to you in June and you did not respond until August3rd to tell me about your marital problems and promised to send someone to work on the installation.
  August 28th you were in ******* on vacation.
  #3 September 11 th 2023 you promised to get the service done that week, no show.
  September 16th 2023 coming on Mondayno show
  #4 October 5th 2023 will be there on ********* show
  #5 October9th 2023 no show because the supply store was closed.
  #6 October 18th 2023 we will be there Saturday. no show
  As you can see this goes on and on to the present time. Shall I list all the times you did not show in 2024. And as you can see we have been more than patient with you. Can you see the dilemma?
  This is because you knew you could not install the service because of the missing parts.
  I have not mentioned the damage caused in the house from your staff, nor the issue with ground wires. This will be a later conversation.
  Have a great day
  ***** ****