Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Endodontics of Malden *************************** office (located at ********************************************************************, phone ************) for endodontic treatments. On my first visit, ************** took a x-ray and did other study, reviewed the note from my primary dentist and did exam on me. her billing staff had discussed with her about the procedure, my ***************************** and my co-pay. Her billing person informed me many times that the final/total co-pay is $1039.00. I paid the $1039.00 on the second visit and was told again $1039.00 would be my total co-pay. They never inform me any potential issues of my co-pay during these 2 visits. I received additional co-pay charge of $1149.56 on 11/17/22which makes my total co-pay of $2188.56, more than double of her initial promise of $1039.00.She used false information to lure unsuspected patient misleading their decision and using her service. I will not let her do the procedure if you told me the total co-pay of $2188.56. she knows the total co-pay of $2188.56 she plans to charge at very beginning but she lied to me of $1039 for more than 40 days until 11/17/22. she used the agreement of "estimate" form they asked me to sign to force me to pay this excessive high co-pay. her scamming/cheating practice is not acceptable. It is all her fault to make me agreed her service. She hide the truth of total co-pay or at least not willing to provide me the true information of my co-pay. She never consulted my ********************** on my 2 visits to verify my total co-pay and told me my co-pay of $1039.00 all the time because they have done the same procedures for years; they have trained billing for years; the ********************** coverage policy didnt change during these 2 months. I called **************** office and asked copies of all her treatment notes and images study on 12/2/22. I only received a note from ************** to my primary PCP but not her original note about detail treatment.

  Customer Answer

  Date: 12/19/2022

  I have not heard from the business in response to my complaint.

   

  The owner of Endodontics of Malden called me on 12/8. She said she would write me a letter, but I never received the letter yet. Her staff told me that the owner saw BBB complaint. She will response the complaint soon. The issues are not resolved yet.

  Business Response

  Date: 01/04/2023

  See attached response