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Business Profile

Home Improvement

617 Home Improvement

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for 617 Home Improvement's headquarters and its corporate-owned locations. To view all corporate locations, see

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617 Home Improvement has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Valerie H

      Date: 10/30/2023

      Buyer beware that you get what you pay for but no support after the installation! My contractors had made a mistake in pulling out the shelves in the cabinets 617 Home Improvement ordered for me. They lost a couple of the little plugs to keep the shelves in place. After spending over $10K, you would think 617 Home Improvement would be able to give you a couple extra plugs but No Way - stating it wasn't their problem and that I should address it with my contractors. When I asked that if she could just point me in the right direction to be able to order the plugs and send me a link to Amazon where I should purchase the couple of plugs, she said she wouldn't and then took 15 minutes to explain to me the same thing she already said- Basically it's not their problem and just figure it out! Not the best customer service and as a business owner myself (services), I would never have treated my customers like this. I would have at least sent the link to my customer so that they could more easily purchase the missing plugs. And when I got upset because the owner, *********, had offered to send me the link to the right place to purchase the plugs, she reneged and told me they could sense hostility in my voice and that this is not their problem. It makes me very sad to see local businesses that need referral business not even try to make the customer happy or feel supported. So with that, please be careful because if anything goes wrong with your installation, 617 Home Improvement is not going to help you. Instead they are going to lecture you about how you should be blaming the contractors or others for any mistakes. I kept telling them that I understood and really was just looking for a solution. Same answer- I am not going to provide you with a link to where you can purchase more plugs. This is not my problem. So so sad!Buyer beware!

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