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Business Profile

Handyman

Bob Bernier Handyman Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor (Bob Bernier Handyman Services) took money (deposit) for a deck project and have never started a project. Contract was signed and money deposit was given a year ago. He is not responding to my calls, texts and emails.

    Business Response

    Date: 07/05/2022

    I ****** Bernier did enter into a contract with ********************* to reface his existing deck.
    I started developing health problems back in 2021 and have since been fighting several ailments. I can not lift more than 10 pounds at this time. I accept full responsibility for refunding Mr. ******* deposit, however I am not able to pay in a lump some at this time due to my inability to work. I would like to work out a plan for repayment. 
    this was not an intentional attempt to deprive or mislead ****************. I had communicated my illness and I totally understand **************** has come to this point.

    Please let me know how I should proceed.

    Sincerely,

    ****** Berniet

Bob Bernier Handyman Services is NOT a BBB Accredited Business.

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