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Business Profile

Camp

Summer At Tower

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In late 2023, we had signed our son up for a week of the Explorers Summer Camp at Tower School and waitlisted him for another spot on a different week because enrollment was full. On January 25, 2024 ***************************** send an email stating they had a spot open for the week we had been waitlisted. On January 26, 2024 my wife responded to the email saying we no longer needed the spot and we would like to cancel. The same day, she received a response back from ***************************** stating "Thank you for letting us know your plans for the summer. We will certainly make the changes to your registration. Please confirm that you would like to cancel week 7 August 5-9 and that you understand that you are forfeiting your deposit for that week and that you would like to be removed from the waitlist for any remaining weeks." It was our understanding at this time that we had forfeited the $100 deposit and that Tower School had indeed made the changes to the registration as stated and therefore would not be charged the full amount for the week as per their policy. This was the last correspondence ever received from Tower School. In May 2024 we received a charge of $410 (the cost of the week of summer camp) on our credit card. After inquiring with both ***************************** and ***********************, the head of school, they stated that we did not re-confirm that we wanted to cancel so they went ahead and charged us. They have not been able to produce a policy where stating the desire to cancel twice is needed to not be charged. They also made claims that they sent reminders to an account with the school even though we have no log in for an account or have received any inforrmation about how to access such an account. We are just asking to not be charged the $410 for a request for a service that was cancelled in the appropriate amount of time to receive the refund as per their policy.

    Customer Answer

    Date: 06/09/2024

    I have not heard from the business in response to my complaint. Also in the process of disputing the charge with the credit card company. 

    Business Response

    Date: 06/24/2024

    Thank you for reconnecting with us regarding your child's week of summer camp. I'm pleased that we were able to create a solution together. 
    Best to you and your family,
    ***********************
    Director of Finance and *******************************************

    Customer Answer

    Date: 06/24/2024



    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. The business provided the refunded as originally requested.  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *************************

Summer At Tower is NOT a BBB Accredited Business.

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