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Business Profile

Auto Transportation

Oliveira Express Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Transportation.

Complaints

This profile includes complaints for Oliveira Express Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Oliveira Express Inc. has 2 locations, listed below.

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    • Oliveira Express Inc.

      896 Boston Post Rd E Marlborough, MA 01752-3772

    • Oliveira Express Inc.

      PO Box 352 Marlborough, MA 01752-0352

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    • Initial Complaint

      Date:02/22/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my vehicle, a 2006 Cadillac, transported from *****, ***** to ********, *******, delivered to me on 12/5/2023 by Oliveira Express Inc. (***** Number *******, MC Number *******). The vehicle had pictures loaded before and after transport, I was there in-person to receive delivery. The front and rear sustained damage, paint and bodywork, observed by me, and the transporter Owner/driver ******* Oliveira. ****** was discussed and driver apologized and said he would pay damages out of pocket. I gathered 3 local repair estimates ($2474, $3005, and $2701) and provided them to Oliveira Express, both ******* (cell ************) and his assistant ******* (****) ******* (phone ************) on 12/20/2023. I received email back that their "finance department" has approved the payment on 1/10/2024 and would send payment. Since that date, I have followed up in emails and phone calls a dozen times or more, with no response to resolve this issue and cover damages. Requesting payment for repairs to my vehicle.Separately, I see they have other similar complaints here:************************************************************************************************

    Oliveira Express Inc. is NOT a BBB Accredited Business.

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