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Business Profile

Credit Union

Digital Federal Credit Union

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Important information

  • Customer Complaint:
    BBB with the use of artificial intelligence, analyzed the complaints on 6/26/24

    BBB shared the findings and recommendations with Digital Federal Credit Union.

    The findings appeared to show:

    Frustration with Billing and Collections:
    Frequent issues suggest customers are experiencing problems with account management, fees, or debt collection practices

    Service Quality Concerns:
    Recurring service-related complaints indicate dissatisfaction with the credit union's core offerings

    Repair and Technical Issues:
    Suggests problems with online banking, mobile apps, or other technical services

    Customer Service Dissatisfaction:
    Implies some customers feel their concerns are not adequately addressed

    Digital Federal Credit Union on 7/21/24 responded to BBB with:

    In addition to the frustration members may have with billing and collections and the service quality concerns
    noted above, the BBB customer complaints analysis and recommendations report notes other trends including problems with online banking, mobile apps, or other technical services.

    DCU has just integrated a new phone system and we are continually updating our digital banking and mobile
    banking applications to meet the demands of today’s digital banking customer. 

    DCU is consistently reviewing our systems to ensure that we can deliver services that meet or exceed our Members’ expectations.

    DCU maintains a complaint management program that ensures that each BBB complaint and other complaints are investigated and analyzed.

    All fees and charges on billing statements are disclosed as required by state and federal law and regulation.

    As part of our complaint management program, DCU reviews trends, spotlights and escalates issues, such as process breakdowns, inefficiencies, and system issues, and resolves such issues to prevent continuing negative impact to our members.

Complaints

This profile includes complaints for Digital Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Digital Federal Credit Union has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 199 total complaints in the last 3 years.
    • 72 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 2 tickets to travel Jan ******* for me and my child. when I arrived to the airport there was nobody in the check in line and I walked right up to the check in area to drop off my luggage where the manager ******** refused to receive my luggage even though I was well withing the time frame state in the JetBlue's Policy. (Per Jetblue's Internation check-in cutoff times checked bags must be at the kiosk/bag drop/ticket counter 60 minutes prior to departure - Please refer to screenshot I took @955AM after standing in the counter for a while arguing with the manager on why he wouldn't take my luggage) The manager went ahead and rebooked my flight without my consent for the next day with no accommodation whatsoever when I specifically explained that I had booked this ticket for the 2nd since I need to show up to work the 3rd in the morning. I was left stranded is ******************** with a 4year old when where I was staying was in the state of **** 2hrs away from ***************************************** is a third world country with a high criminal rate and anything could of happened to us while stranded in a city we don't know. I would like my full refund I provided all the proof I have, and the company (bank) refused to fight for me as a customer since I am entitled to my money since my wishes and the service I paid for was not provided to the standard advertised. The taxi driver that took me and my son to the airport is currently in this country and is more than willing to be my witness if need be - Request footage from JetBlue if needed since everything stated here is the truth. I have more screenshots I was unable to upload and the file JetBlue sent to the bank where they lied to the bank.

      Business Response

      Date: 12/05/2024

      To Whom It May Concern,

      We reviewed ******** ********** complaint concerning a transaction dispute. We thoroughly investigated this matter, and on February 22, 2024, ******** ******** was sent a notice of resolution. The dispute was resolved unfavorably, as ******** ******** authorized the transaction and utilized the services of the merchant.DCU has followed all proper channels while investigating this dispute, and no further recourse can be taken by DCU. 

      We consider this matter to be resolved.

      Sincerely,

      DCU Member Resolutions 

      Customer Answer

      Date: 12/16/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ********

       

       

    • Initial Complaint

      Date:11/25/2024

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally express my dissatisfaction with the handling of my *** insurance claim by Digital Federal Credit Union (DCU) and its partner, ******************************* vehicle was involved in an accident where the at-fault party was insured by U-Haul, whose insurer, *******, issued a pro-rata payout. This allocation resulted in funds being distributed to various parties, leaving a remaining loan balance on my vehicle.Despite holding a *** insurance policy through ***, which I understood would cover such deficiencies, my claim was denied. The reason provided was that the pro-rata distribution by ******* led to a remaining balance that *** insurance would not cover. This outcome contradicts my understanding of *** insurance, which is intended to bridge the gap between the vehicle's actual cash value and the outstanding loan balance in the event of a total loss.I spoke with several representatives from ***, including **** *********, ****** *****, and Assistant Manager *******, to better understand the denial and to request a written explanation for the decision. Unfortunately, I have not received any written reasoning or follow-up communication despite my repeated attempts to resolve this issue.I have made multiple efforts to appeal this decision, providing all necessary documentation and explanations. However, both *** and **************** have remained unresponsive and uncooperative, leaving me with a significant financial burden that I believed would be mitigated by the *** coverage I purchased.I am seeking a thorough review of my claim and a fair settlement that aligns with the terms of the *** insurance policy. Additionally, I urge *** and **************** to improve their communication and customer service to prevent similar issues for other policyholders.

      Business Response

      Date: 11/26/2024

      To Whom It May Concern,

      We reviewed the complaint submitted by ****** ********** concerning his Guaranteed Asset Protection (GAP) Insurance claim.  

      This matter was thoroughly investigated in September. Mr. ********** was notified that his GAP claim was denied and why. 

      We reinvestigated his claim and concluded that our denial stands. We found no new evidence that would overturn our decision.  

      We consider this matter closed. 

      Sincerely,

      *** Member Resolutions

    • Initial Complaint

      Date:11/16/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear DCU Credit Union, I am writing to formally to contest discrimination and denial of my credit application dated 11/08/2024 Application# ********. This denial constitutes a violation of my rights under the Equal Credit Opportunity Act (ECOA), 15 U.S.C. 1691 et seq., and the Truth in Lending Act (TILA), 15 U.S.C. 1601 et seq. . The Truth in Lending Act does not stipulate a specific credit score requirement for approval. The denial of my application based on my credit score is therefore unfounded and discriminatory. As per 15 U.S.C. 1642, creditors must provide clear and accurate information regarding the terms of credit.12 CFR 1002.7(a) no discrimination on creditworthy applicant Capacity to Contract I have the legal capacity to contract, as defined under common law and statutory provisions. Only minors and individuals lacking mental capacity are restricted from entering into binding contracts. My creditworthiness should be evaluated based on my ability to repay, not arbitrary credit scores. Case Law References - ******* v. ****, No. ******* (8th Cir. 2016): This case highlights the importance of non-discriminatory practices in credit decisions.- ****** ******* v. ********, ********************, No. ******* (7th Cir. 2022)*: This case reinforces the requirement for creditors to provide specific reasons for credit denials. Good Faith and Fair Dealing I believe that my application was not evaluated in good faith, as required by the principles of fair dealing. The use of my Social Security number without authorization further indicates fraudulent activity. I request a reconsideration of my application and a detailed explanation of the reasons for the denial. Failure to address this issue will result in further legal action to protect my rights. Sincerely, ******** ****** reserve all rights *** *****

      Business Response

      Date: 11/22/2024

      To Whom It May Concern:

      We reviewed the complaint submitted by ******** ****** concerning their membership application.According to our records, ******** ****** applied for membership online with ***, and on November 13, 2024, *** denied their membership application. We promptly sent an Adverse Action Letter regarding the denial of their membership application. *** takes claims of discrimination very seriously and we performed a review of our actions and communications with ******** ******. Per this review, we confirmed that no discrimination occurred and that we followed our standard procedures. 

      We consider this investigation concluded.

      Sincerely,

      *** Member Resolutions
    • Initial Complaint

      Date:11/01/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern at ********,I am filing a complaint regarding the recent closure of my personal and business accounts at ***, which I believe lacks clear justification. I put in significant effort to establish these accounts, including an extensive process to unfreeze my ChexSystems profile at ***'s request. Once opened, I applied for a $20,000 **** Platinum card, a $10,000 loan, and a $25,000 vehicle loan, with my profile reflecting a strong ******* credit score and reliable history.For added security, I requested my credit card be sent to my secondary address at ***************, where I receive essential documents. After an initial denial, a *** representative confirmed they would mail it there, only to later send it to my primary address, ******************. To correct this, the card was canceled, and I was assured a new one would be sent to my secondary address.While awaiting the card, I applied for another *** product to strengthen my profile. However, I was soon informed that my accounts were closed, citing inconsistent information. This reasoning seems unjustified, as both addresses are verified on my credit report and regularly used with other *************** the owner of ******************* (est. 2019), I find this closure damaging. I request a detailed explanation from *** and may escalate this to public social media platforms if unresolved. To let the people know, since im a popular online personality. Please reach me via email at ****************** or phone at **************.Thank you for your attention.Sincerely,Tawidi ****** ****** *******************

      Business Response

      Date: 11/04/2024

      To Whom It May Concern:

      We reviewed the complaint submitted by ****** ****** concerning the closure of his Digital Federal Credit Union business and personal memberships.

      As a financial institution, we must verify the information provided by all applicants when applying for a membership or loan. After further review of Mr. ******** loan documents, we found the presentment of inconsistent information and could not adequately verify the information he provided.

      On 10.24.2024, our ************************** closed *********** personal and business membership. A letter outlining our findings and the account's status was mailed to Mr. ******* in addition to a check for his final balance.

      We consider this matter to be resolved.

      Sincerely,

      DCU Member Resolutions 
    • Initial Complaint

      Date:10/26/2024

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out to dispute an unauthorized account that recently appeared on my credit report. After reviewing my report, I identified the following account, which I did not open and believe to be a result of identity theft:Creditor Name: DIGITAL EFCU Opened Date: 3/29/2019 Account Number: **********As a victim of identity theft, I am actively working to correct these inaccuracies. I have already filed a complaint with ***************** and am requesting assistance in having this account removed from my credit report.Thank you for your attention and assistance.

      Business Response

      Date: 10/30/2024

      To Whom It May Concern:
       
      We reviewed the complaint submitted by ****** **** concerning an Identity Theft Claim. We have thoroughly investigated this matter in October 2023, November 2023, March 2024, May 2024, and October 2024. During these investigations, we did not find evidence that supports the Identity Theft Claim. A letter outlining our most recent findings was mailed to ****** **** on October 30, 2024. We consider this matter resolved.
       
      Sincerely,
       
      DCU Member Resolutions
    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed a fraudulent charge on my *** **** debit card that was processed on 10/14/24. I submitted a suspected fraudulent charge form using they online application. Approximately 3 days later, I get an automated call from *** fraud prevention about a suspected fraudulent charge made at another store (I assume an online transaction). I confirmed this charge to be fraud. I check my *** account immediately after I get off the phone with fraud prevention. I see four more charges for $200 each from the same online store (*******). I immediately call *** to let them know about these fraudulent charges. They tell me there is nothing they can do, maybe they will not go through, but, if they do, file another suspected fraud incident form online. Bottom line is all four of those charges go through. I am now missing close to $1000 from my checking account due to fraud. I was told *** could not expedite processing of the fraud investigations and they will not provide me with provisional funds because I have the money to 'cover expenses, in a savings account I set up to cover my daughter's tuition. Or, I can borrow the money from my credit card. Absolutely unacceptable. I have been with *** for over 20 years. As soon as rates drop, I will find another financial institution to handle my loans, etc.

      Business Response

      Date: 10/23/2024

      To Whom It May Concern,

      We reviewed the complaint submitted by ******* ******** concerning fraudulent transactions and the dispute process. We sincerely apologize for any inconvenience or frustration this matter may have caused.

      When a dispute is filed, the card is not shut off until the dispute process begins, which may take up to three business days. To have the card shut off immediately, Mr. ******** would have had to call us, submit a request through his digital banking, or use Card Settings, which allows him to turn off his card immediately. 

      On October 18, 2024, when Mr. ******** received the phone call from our ************************* the subsequent four transactions were already pending and could not be canceled.

      On October 21, 2024, provisional credit was applied to Mr. ********* account for all the disputed transactions. An email was sent to Mr. ********* including the name and phone number of a dispute processor with whom he can work directly throughout the dispute process. We will notify Mr. ******** by mail of the results of our investigation within three business days of its conclusion.  

      Sincerely,

      *** Member Resolutions

      Customer Answer

      Date: 10/23/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
      I reject their response as they left out key facts.There is no  direction on their website to call after submitting the fraud investigation request.  I did call their number afterr  I did call their number afterr confirming the fraud their automated prevention detected. They also told me on the phone to transfer money from an account  I use to pay my daughter's tuition to cover the money that was stolen from my account. On the phone, I was told by ***** that there would be no provisional funds put into the account .


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ***

       

       

      Business Response

      Date: 10/29/2024

      To Whom It May Concern,

      We reviewed the rejection response submitted by ******* ******** concerning the dispute process.  

      We understand the significance of a positive experience and strive to ensure that every interaction reflects our dedication to professionalism and attentiveness. It is disheartening to learn that we fell short of meeting Mr.********* expectations. We genuinely appreciate Mr. ********* feedback and are committed to using this information to improve our services.

      Sincerely,

      DCU Member Resolutions

       

       

      Customer Answer

      Date: 10/29/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      I stated my reasons for not being satisfied with their response. They told me to follow proedures that are not on their website. *************************** manger told me I had enough money in other accounts to cover the moner that was stolen from my account by fraudulent transactions. Even in their response to my rejection, they passive aggressively put the onus on me. 

       


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ***

       

       

    • Initial Complaint

      Date:10/19/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I really need answers from a MANAGER at the headquarters, not someone just assigned to complaints online. I utilize the ******** MA branch. I could never get transferred to them personally bc I was told from their main number call center, that they don't transfer ** ******** has enough they have to worry about at their own branch. So I have to drive 30 mins out of my way, to actually get an answer. My first issue was I got about 5 different answers to how fast and when I wire comes through. SOME said a wire coming TO you they person had to get it in before 2pm, others said 4:30, one said 5, one said immediately. No one can get a question answered correctly. Then today my card was declined not for fraud but bc I can only use the debit for up to 1000 a day. The girl ran it through the register as a credit still declined. I had to call *** call center, they said oh well I'll transfer you to **** they can lift it if you're stuck at the merchant. I had ***** and filler done, they can't take that away after you get injected ...yet I couldn't pay her. So I looked like an idiot. The **** dept said the guy should never had told me that...yet your call center tells a lot of misinformation and no one cares. I had to go home and pick up a credit card for the remaining balance of 2175. Which is ridiculous. Others at that office said other banks give you a higher limit but you declined on credit as well when there was more than enough bc I transferred the exact amount from savings to checking. And the mere fact i can't get a branch now? I have to travel to get any valid answers is ridiculous. Why do you allow this? If this is your protocol with everything now pull my money to ********* and ***********

      Business Response

      Date: 10/24/2024

      To Whom It May Concern,

      We reviewed ******* ********* complaint regarding information she received regarding an incoming wire transfer and declining her card due to the PIN-based transaction limit.

      We have thoroughly investigated these concerns and will contact ******* ******* directly to address them. We want to provide account-specific information,which cannot be provided through this portal for security purposes.

      Sincerely,

      *** Member Resolutions
    • Initial Complaint

      Date:10/19/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been in business with *** for over 20 years. We have had excellent banking with them, and we have most of our loans, and also mortgage with them. Recently, we noticed a fraudulent activity on our debit card on Tuesday 10/14/24: a bill for 129 dollars to a ******. We do not have a ****** membership. We did file online on their digital app that this was a fraudulent attempt. We also spoke with ******, and found out someone had opened a membership with my husband's name, address, and except for 1 wrong digit on the phone.Four days later, we noticed 4x $200 charges from a ******* wireless. Again, we have not had a ******* account (completely closed in 5 years). The bank was contacted, and the card was finally blocked. This morning, we noticed the charges which were pending, were allowed to go through. ******* wireless was able to confirm that there was no activity on our previously closed account, nor a new account had been opened on our names. At the time of the first fraude episode, the bank did not block the **** card, and we assumed as the investigation is open, we would have the money reimbursed, and the card would be blocked. That was not the ********, onto ***'s customer service. While they acknowledged they should have blocked the card after the first fraud event, they refused to put the money back on the account. This is unacceptable, as we all know bills are due, and we are now short $930 dollars on our account. While they also refused to correct this, the manager in charge, told my husband on the phone that we had money allocated in other areas to "cover this" while the investigation is open. Again, this is unacceptable. I hope to have this resolved, as we are planning to take our banking business elsewhere.

      Business Response

      Date: 10/22/2024

      To Whom It May Concern:

      We reviewed the complaint submitted by ****** ******** (Complainant)concerning several checking account transaction disputes. The Complainant is not associated with the checking account in question, so we cannot provide her with any account-specific information for security purposes. The account owner of the checking account has filed their own complaint, which *** will respond to.  

      Sincerely,

      Member Resolutions
    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Disabled brother went to open a direct deposit account for ***. He was conned into a business account because he's disabled, and now we find out after months of fees no one was aware of steep business account fees after 3 months he owes 75$. In fees after three months for an account that barely has 700$ a monthly, knowing they sold him a bigger account to get their commission bonus. My brother lives in assisted living and told them when he opened the account it's just for ***. But the person opening the account thought charging an almost homeless disabled guy for bigger account.

      Business Response

      Date: 10/22/2024

      To Whom It May Concern:
      ***'s Member Resolution Team has reviewed the complaint submitted by ******** **** concerning an account in her brother's name. DCU (Digital Federal Credit Union)has thoroughly investigated this matter and communicated the resolution directly to our member.

      We consider this matter resolved.

      Sincerely,
      *** Member Resolution
    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every SINGLE TIME I have an issue I run into imbeciles and I need to file a BBB complaint. I paid in FULL both my heloc and after that they both say I still have a balance one days $412 and one says $745... I paid the $412 AND IT STILL SAYS balance $412. When I used their system says MINIMUM PAYMENT LIKE $1 200 OR SO ...I called , got transferred FIVE TIMES , taking to ***** who is God knows in what country because it's breaking up. PEOPLE YOU CAN WORK REMOTELY BUT PAY FOR A GOOD CELLPHONE PROVIDER. And ***** said she will call me back... We know what that means...

      Business Response

      Date: 10/24/2024

      To Whom It May Concern:
       
      We reviewed the complaint submitted by ****** ********** regarding paying off their Home Equity Loans.
       
      DCU (Digital Federal Credit Union) has thoroughly investigated this matter, and a member of our mortgage department communicated the resolution directly to ****** ********** via phone call on October 23, 2024. We consider this matter to be resolved.
       
      Sincerely,
       
      DCU Member Resolutions

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