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Business Profile

Digital Marketing

Tree Service Lead Machine, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was promised high quality leads and got nothing but junk.I made 0 dollars in my investment of $3,500.Despite me sharing my concern and trying to sort things out the best way possible they are being difficult about canceling my subscription.This company presents itself as being a high quality company but it is the complete opposite.The salesman named *** gave me the run around for a whole week after I sent a text showing some concerns about the way the campaign was going.Theyre now wanting an additional $2,000 early cancellation fee. On top of the monthly fee of $3,500 which was paid in full at the beginning of the campaign.

    Business Response

    Date: 05/08/2025

    ****** Tree Experts (***** ******) breached the contract and currently owes a past due balance of $2000.00. Please see the attached documentation from our legal team with coorespondance of a Demand Letter and Cease and Desist Letter (which has been sent to Mr ******** Tree Service Lead Machine *** services over ***** tree service companies nationwide, and has never had a complaint filed with the BBB. Mr ****** harrased our employees on a recorded line after finding out that he would be charged $2000 to cancel his contract early. He did not follow company policy, even after he initialed and signed the 14 page contract on March 18, 2025 (see attached). Our company delivered the product and services (attached below). Mr ****** was using our software and communicating with customers all the way up until he breached his contract on April 17, 2025. Mr ****** was provided everything included in the Base Package. Our billing and account management department attempted to get in contact with Mr ****** multiple times from April 17 - April 25, via email and phone and he never responded to any coorespondance. All of his claims are false and our legal team is pursuing him from here on out. Our company has an outstanding reputation within the tree service industry, and we work hard to maintain that reputation. We hope to resolve this as soon as possible. Thank you! 

Tree Service Lead Machine, Inc. is BBB Accredited.

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