We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financing

American Cycle Finance, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications. I do not have a contract with American Cycle Finance, they did not provide me with the original contract as I requested.

    Business Response

    Date: 07/01/2024

    American Cycle Finance *** is in no way affiliated with ******* Communications. American Cycle Finance *** does not have a record of receiving any prior requests for a copy of the original contract for *******************. A copy has been sent out to the home address we have on file via **** with tracking. Thank you, American Cycle Finance *** 

  • Initial Complaint

    Date:06/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bike and it was financed thru this company. If I knew then what I know now, I would have left the bike on the showroom floor. On 4/7/23, ****** processed a payment of $210.29 from my wife's account without any authorization from her or myself. I had already made arrangements for the payment with **** for my final payment. When I called and spoke with ****, she also noticed what ****** had done, and stated that this was not right and she would be requesting a refund. It is now June and we are still waiting for that refund. This has to be the worst company that I have ever worked with. My wife call on 6/5/23 requesting this refund and was asked to add me to the call. When I got on the phone, ****** began to get agitated and raised his voice which I, in turn, raised mine also. My wife disconnected the call with me and stayed on the line with ******, where he was still cursing at me and when she tried to tell him that I was no longer on the phone, he got belligerent with her before he hung up on her. When she called back, he would not answer the phone when transferred. She asked for a manager, and of course they would not transfer her to the manager. I was finally able to speak with **** which she stated that she will be speaking to his manager to get that refund processed.

    Business Response

    Date: 06/14/2023

    On 4/15/23, ************** had called into our office stating that the refund was no longer necessary at which time he was sent an email confirming the account was paid in full. On 6/5/23 we were contacted by the cardholder requesting a refund of the charge completed on 4/7/23. This payment was refunded the same day on 6/5/23. 

American Cycle Finance, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.