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Business Profile

Small Appliance Dealers

Fast Action Appliance Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 1st, 2023, Fast Action Appliance, *************************, came to my home to repair the ice maker on my fridge. I was advised that the ice maker needed to be replaced. I paid ** $250 to order the replacement icemaker. On July 6th I called ** and was advised the ice maker did not come in. I should call him on the 11th. I was on vacation at that time so I didn't call ** until the ~18th of July. There was no answer. I have since been tryng to contact ** via phone, email, text and also through his website 'contact us' option. I haven't been able to reach him. And, he has not contacted me. My check cleared my bank on July 5th. At this point I would ask that I have my $250 refunded to me.

    Customer Answer

    Date: 08/21/2023

     Actually, I have heard from the business, but the issue is not resolved.  BBB needs to offer more response options...

    Anyway, the company I filed a complaint on did contact me directly.  The man I was dealing with, **, called me on 8/8/23 the day after I filed a complaint with the BBB.  He apologized for how long it was taking him.  Said it was all his fault-that I had fallen off his radar.  He wanted to make things right.  I told him I had made numerous attempts to contact him with no response.  So, unfortunately, because so much time had passed, I told **** had hired another company to fix my fridge's icemaker. At this point, all I wanted from him was a refund of my $250.  ** said he'd 'send me something' and hung up.  So far, as of 8/21/23, I have not received my refund. 

Fast Action Appliance Service is NOT a BBB Accredited Business.

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