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Business Profile

Tanning Equipment

Sun Capsule, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Equipment.

Complaints

This profile includes complaints for Sun Capsule, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sun Capsule, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Sun Capsule, Inc.

      11 Apex Dr Ste 300A PMB 1029 Marlborough, MA 01752-1977

    • Sun Capsule, Inc.

      1 Hollis St Ste 103C Wellesley, MA 02482-4631

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/28/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered and paid for in full a brand new 2024 Ultra XT model in early March of 2024 and were told that it would **** *-8 weeks to receive. Finally in July after 12 weeks and with my bank threatening legal action because we had not taken delivery, we received a refurbished unit that was made to look like it was the brand new unit. The unit was missing pieces and all of the new features that were promised and came with 59/60 bulbs. They also did not include a timer. After complaining several times and being promised that it was an accident and that it would be made right several months went by and nothing was done. We once again complained and threatened legal action in December of 2024 after 5 months of inaction and agreed upon a refund of $7500.00 of the purchase price. Multiple deadlines were breached and we finally turned it over to the bank in January of 2025. We have substantial written documentation detailing that Sun Capsule has accepted full responsibility multiple times and they now refuse to refund the money. I have been told at least 10 times that I am going to get my missing pieces and the missing bulb but after 6 months still do not have the 60th lamp that my machine was supposed to come with.

      Customer Answer

      Date: 02/07/2025

      I have not heard from the business in response to my complaint.  Which is par for the course for a fraudulent company masquerading as a legitimate company.  Stay far away from this company if you are looking to purchase any tanning equipment for your business. 

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased tanning beds (3) from *********************** at sun capsule. we paid the invoices in full on 8/07/2023. we were supposed to receive these beds the week of Sept 25th 2023. After several attempts to get the beds delivered, we finally received them on Oct 18th/19th 2023. while the beds were being installed, we realized they were not what we ordered. The beds have broken parts, missing parts, features that do not work. we contacted *** ****** by phone on Oct 19th 2023 and told him our disappointment. We sent him pictures of everything that was wrong. He said he would make it right. In several emails, he stated he was working on the fixes for the equipment. He even brought in ******************* from CalTan to help fix the issues. After phone conversations with **************** and ****************, we realized the pictures that was sent of the beds prior to delivery, were in fact, not the beds that were delivered. This has been going on since October 19th and we still have not gotten any resolution.

      Customer Answer

      Date: 03/15/2024

      I have not heard from the business in response to my complaint.

    Sun Capsule, Inc. is NOT a BBB Accredited Business.

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