Reviews

Review Details

• Review fromKyle W.

  Date: 10/07/2022

  1 star
  Horrible customer **********************. They had my car 3 times and failed to fix the problem all 3. They claim they changed the radiator less than 3 weeks ago and now he dealership is telling me I need a new radiator, so someone is lying. When I was stuck on the side of the road they didn't care and told me to call the car dealership. They keep making excuses for whey they failed to identify the problem and they are refusing to give me my money back. Now my car is at the dealership and they are telling me I need a whole new engine. Why did ********** fail on all accounts. They have affected my livelyhood and refuse to take responsibility or give me my money back. They also didn't care that I was on the side of the highway stranded because of their failings.
  

  Lucchetti's Service Center, Inc.

  Date: 10/19/2022

  Lucchettis management and ownership is very disappointed that we could not have ultimately fixed Mr. ******* vehicle. We genuinely feel that we have tried our best acting both responsibly and professionally to **************** each step of the way based on the results of our diagnostic procedures and repeated testing. Accordingly, we are extremely flustered over Mr. ******* claim as presented and his level of cooperation with our service staff during this challenging mechanical repair process.**************** was refunded in full on Friday 10/7 in an effort by our company to end his verbal and written abuse, yet he still continues to discredit our business on various internet forums without accuracy or merit. On 9/16, Mr. ************** was checked in with all lights on dash concern and our technician found the vehicle to be overheating with its original radiator leaking antifreeze. It is Lucchettis position that our recommendation and actual replacement of his vehicles radiator was based on legitimate industry diagnosis procedures, fully explained to ****************, and thoroughly tested as documented in his initial 9/16 invoice as well as on his second no-charge follow-up receipt (dated 9/26). Of relevance, **************** drove over 400 miles between his first and second visit without reported issue. It is imperative to point out that Mr. ******* car was thoroughly tested by our service staff each of the three visits that he refers to in his claim. During his final visit on 10/3, we drove his vehicle over 100 miles to test it after installing a thermostat also at no-charge to **************** and the vehicle again did not reveal any issues. It was noted in writing on his final no-charge receipt and discussed over the phone with **************** that if further issues arise that the manufacturer ******** would have to be consulted because of the potential complexity of the vehicles challenges. We followed up by phone subsequent to his 10/3 visit and customer reported no issues.Lastly, ********************** has documented conversations directly with service professionals at ****** recognizing that the manufacturers final assessment was that the vehicle had an internal engine gasket failure, not in any way caused by our work to the cooling system. In fact, ****** confirmed to Lucchettis that the new radiator was installed correctly and that it (like the original radiator) failed because of excess pressure within the cooling system caused by the internal engine gasket deficiency. **************** appears to not want to accept ******s diagnosis either.In summary, we feel that we have done everything we can for this situation and customer. We feel that we have acted nothing but professionally and responsibly with ****************, we are disappointed that replacing the leaking radiator did not resolve his vehicles underlying engine challenges, and we have refunded the amount he has paid to our company.