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Business Profile

Building Contractors

Donnelly General Contracting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2022

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I signed a contract with Donnelly Contracting for a home addition. Our contract stated the project would *********** months. Over 16 months later, our project is still not complete. We still have an open building permit through the town on ******, ** and inspections have yet to take place. The work that was promised to us has not been completed. A few examples of the work that is not complete includes- finishing work, built ins, fireplace functioning, professional painting, doors being hung, garage door being finished/fixed, basement ****** columns fixed, and cleanup of *************************** that have been left behind. The owner of this business, our contractor- ******* Donnelly has stopped communicating with us and we have not seen him in months.

    Customer Answer

    Date: 07/29/2022

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 09/06/2022

    I am working with this customer to finish the last few punch list items. I will let you know when we are done and when I get paid.

    Customer Answer

    Date: 09/07/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

    We have been hearing that response from ******* Donnelly for months.  This project was supposed to *********** months and we have been dealing with this for over 18 months now.  ******* Donnelly continues to tell us specific times and dates that work will be done, and then will not show up and will stop communicating with us. There hasn't been any work done at all in over 6 months.  We have much more than "punch list" items that need to be finished in our home.  Also, of note we have paid everything we owe.  We have one small check remaining that will be paid out when/if the house is completely finished.    

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

Donnelly General Contracting is NOT a BBB Accredited Business.

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