Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JC Concrete & Stamp, *************************, Owner (*************)MAY 30-We met at site, *****************, ****** to discuss installation of concrete walkway PURPOSE: To accommodate HP relative to transition from asphalt to *** compliant walkway EXPECTATION: Accepted masonry standards to be used VERBAL AGREEMENT: $4,000 CASH to be paid at project's conclusion but NO contract was signed PROJECT SCOPE: To install concrete ************* pad JUNE 8-Arrival 8:00a removed grass, ************ to 2" depth in preparation to place/ set forms Before leaving we agreed to install 3 more pads @ no charge to exhaust 5yd minimum purchase Additional compensation was offered but JC refused it NON-COMPLIANCE to ACCEPTED MASONRY STANDARDS/PRACTICES: J JUNE 10, 2024 JC did NOT . . .#1-dig to 4" depth @ any locations so finished concrete pads would be @ ground level #2-set forms straight using some long crooked 2" x 4"#3-install rebar steel mesh as a base for concrete pour #4-slope forms to asphalt driveway height to be *** transition height compliant max of 1/4"#5-properly use long towel leaving walkway surface pitted, dented, non-level, tilting & wavy #6-never used short finishing trowel to smooth entire walkway surface stating it would self-level??#7-blend NEW walkway to OLD patio for smooth transition & left a gap between the 2 surfaces #8-etch expansion joints @ 6'-8' intervals to prevent potential surface cracking There are other issues with stain application I can correct TAKE NOTE:I waved down a passing building **************** Cod Ready Mix by request each stating lack of *** compliance & non-adherence to masonry standards. "Walkway installation is "unacceptable" COMPLAINT PURPOSE: JC is ignoring my text to return to correct issues & complete project BUYER BEWARE: Regretfully I paid JC $4,000 before he left on June 12, 2024

  Customer Answer

  Date: 07/19/2024

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 07/25/2024

  See attached response 

  Customer Answer

  Date: 07/31/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I received JC Concrete & Stamp's response to my complaint ID# ********. I reject JC's pdf text response, especially about "threating" (threatening) him.
  I don't understand how giving him a case of wine is a threat. I bought it because I thought he was a good person & still feel he is! I'm only questioning the quality of his work and his failure to not return to complete the job having been paid (my fault!)
  He reciprocated with 2 lobsters & 4 bottles of wine . . . proof enough that we had a solid professional relationship which, I guess, I wrongfully assumed.
  His laborer was also a hard worker that's why I tipped him $100
  I never questioned the price feeling I received a satisfactory quantity but not quality
  JC told me there would be "paid for" concrete leftover & suggested we use it up in 2 other areas, another indication he was being more than fair. We did use it up
  I even offered him more money but he refused it, me thinking "a really good gesture"
  I hired a handyman to correct the height of the walkway with crushed stone because it was left 2" - 4" above grade level because it was not properly sloped resulting in a potential hazard for a wheelchair to roll off the edge 
  I even texted JC to do this for pay but received no text response.
  Once I paid him our business was done from his perspective . . . but not mine
  FYI - I have the complete thread of text exchanges from beginning to end should they be needed for proof of accuracy should further information requests be needed
  I would like JC to return ONLY to saw cut the end of walkway where it transitions to hot top driveway from from 1/2" to 1/4" making it handicap accessible & straighten the right edge where he started to make saw cuts but left it unfinished because JC did not have the right saw blade in his trailer. (A photo sent to BBB shows the saw cut started)
  He told my wife he would return "to finish the job" but still has not
  My wife & I posted on ******** "buyer beware" having seen a review that he had left at least 1 job unfinished leaving a mess behind. We wanted to inform others
  Last night, July 28, 2024, my wife saw a ******** post from a woman saying that she wished she had seen our "buyer beware" post because JC "did not finish her job leaving her yard a mess"
  Straightforward question: How many times is JC going to defraud customers of their money by not finishing the job & & leaving a mess behind?
  Town of ****** building inspector, Concrete Ready Mix salesperson, neighbors, friends, relatives, even beach goers, have commented the quality of the walkway is "terrible, poor, awful, unacceptable," etc 
  None of these people are "concrete experts" but the eyes never lie.
  I kindly ask ** again to come back to finish the job with no hard feelings on my end
  I don't think my request is asking too much. And again, I will pay you an agreed upon price for your effort. You have the diamond blade to finish the job
  At 76 years old I no longer hold any grudges!
            Respectfully,
            *********************