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Business Profile

Plumber

Matty the Plumber

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On, or about June 18, 2024, we signed a contract with **** The Plumber (**** ********) to replace a septic pipe for an agreed upon price of $2,300-$2,500. A deposit of $1,000 was paid to him via Venmo on June 20, 2024. After several messages in June and July, I told him we were going to skip the work and asked to have out deposit refunded on August 1, 2024. His last message to me was on September 16, when he said he would return the deposit the next day. I haven't heard from him since then and have sent 2 messages as well as a demand letter on October 4, which was received but not responded to.

    Customer Answer

    Date: 11/01/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:09/23/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We recently had an unfortunate experience with Matty the Plumber from **********, **. We called him in July about replacing some pipes with pecs/pex(?) something he had strongly recommended we do when he worked with our shower contractor in February 2024. At that time, he quoted us $1100.00 for the job. When he came in July and evaluated the materials and work that needed to be done, he asked for $2500. My initial response was no, but after conferring with my wife ******, we opted to offer $2000.00 mainly because of his medical condition. He told us he had pancreatic cancer but wanted to continue working. Before he left, he asked for $1000.00 for supplies, which we immediately Zelled him. That was also last time we saw him, i.e., July 13th, 2024. He has stopped corresponding so we have no way of knowing what his circumstances are. If his med condition was/is as serious as he said, we would have probably contributed to any medical bills, etc. Unfortunately, as it now stands, he appears to have taken advantage of an elderly couple in the ******************* of ********. I have consulted my lawyer, but he has advised it's probably not worth pursuing it. Therefore, the least I can do is go on the record to warn any future , potential customers of this business unethical, dishonest behavior.

    Customer Answer

    Date: 10/04/2024

    I have not heard from the business in response to my complaint.

Matty the Plumber is NOT a BBB Accredited Business.

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