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Business Profile

Plastic Surgery

Cape Cod Healthcare Plastic Surgery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plastic Surgery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was treated like a nuisance through the process of obtaining insurance approval. I received a denial letter from insurance for missing information. ***** made up a blatant lie claiming Dr. ******** said my insurance denied the claim for my BMI, which was completely false. I called insurance & confirmed missing information. Ignored by ***** I called insurance again & they called & spoke to ***** forwarding the denial. I feel they discriminated against me using my weight as an excuse for their poor actions and lack of follow through. Today I went for preop to pay the balance in full & had questions about a charge I thought would be included in the total & was met with an attitude from *****. Instead of speaking to me directly she spoke loudly across the desk of my personal information with an office full of other patients. When I met with Dr. ******** in tears from the embarrassment and discrimination I felt he showed no remorse whatsoever. His responses were condescending rude and ****. Sorry you feel that way, I dont know what to tell you. This is not the response nor sense of urgency a Surgeon should have when they are being told a member of their staff has made a patients experience so poor. He began over talking me and actually told me I was being rude and it was a two way street. I felt no choice but to not move forward with surgery after this no longer felling comfortable with him operating on me. I was treated poorly & unfairly by ***************** ******** and office manager ***** **** of the ******** Plastic and hand surgeons of cape Cod Mashpee. This behavior is unacceptable and needs to be rectified. Being a medical professional doesnt give the right to treat people poorly and make up lies just to get them to go away. I waisted my time and money investing just to start the process over again. I want to be refunded pre-op testing fees as it was not disclosed and I will not be moving forward due to the behavior of the staff at this location.

Cape Cod Healthcare Plastic Surgery is NOT a BBB Accredited Business.

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