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Business Profile

Septic Tank Contractors

Shay Environmental Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Contractors.

Complaints

This profile includes complaints for Shay Environmental Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Shay Environmental Services Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired **** environmental service on 7/16/2024 for a proposal on a replacement septic system engineering design. paid them $2800.00. They have done the test and design back in fall and have not proceed the town meeting for the ok to proceed. I have called just about every day, texted and emailed with no reply. or voice mail is full. The house is under agreement and this delay may cause the buyer to back out.

      Customer Answer

      Date: 04/28/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:09/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back on 7/18/2023 I wrote a check to Carmen E. Shay Environmental Services for $900 (another $900 was going to be paid once the work was done) to do an engineering assessment on redoing our septic system at *********************************************** ********. He said he'd start working on it the following Thursday, but I never heard back from him. In early August I noticed he cashed the check without any follow-up. So, I reached out to him. The communication at this point was lacking. He eventually agreed to come out to do a perk test on 8/25/2023. It was scheduled for 10 am, but he came at around 9 am. He never came to the door to say he arrived. I happened to see him in the driveway while taking our dog out. He mentioned for me to move a car...once I got back out he was gone. This was all prior to 10 am. I felt the communication was lacking so I decided to seek another company to do the service and asked for a refund. He only agreed to refunding 1/2 the amount. I've never received a refund and I never received an itemized list of what he was charging me for, since I never saw any work that was actually done. He also said there was a fee that he never told me about. I tried reaching out to him several times, but he hasn't responded to my email and his voicemail is full, so I can't leave a message. The email correspondence is attached.

    Shay Environmental Services Inc. is NOT a BBB Accredited Business.

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