About
Important information
Overview
BBB Accredited Since: 11/9/2012
Years in Business: 16
Payment methods:
- Check
- American Express
- Discover
- MasterCard
- PayPal
- Visa
BBB Accreditation & Rating
About This Business
Products and Services
Photos and Videos
Business Details
- BBB File Opened:
- 11/9/2012
- Business Started:
- 1/1/2009
- Business Started Locally:
- 8/24/2012
- Business Incorporated:
- 7/26/2012
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Ecnook Internet Ventures LLC
- Business Management:
- Mr. Mike Koonce, Owner
- Number of Employees:
- 1
Additional Contact Information
- Principal Contacts
- Mr. Mike Koonce, Owner
- Customer Contacts
- Mr. Mike Koonce, Owner
- Fax numbers
- Primary Fax: (888) 878-2942
- Additional Email Addresses
- Primary: Email this Business
- Sales: Email this Business
- Technical Support: Email this Business
- Customer Service: Email this Business
- Additional Websites
- Website 1
Additional Information
- Refund and Exchange Policy
- The Business States Returns must follow prior authorization given by TopHoops.com and we must be notified within 7 days of your receipt of the product. Because of the nature of the products, a re-stocking fee will be required on virtually all returns. The exact percentage depends on the type of hoop and what manufacturer the goal is from. The return shipping must be paid by the buyer. The product must still be in MINT FACTORY CONDITION. Shipments returned to us marked "Undeliverable", or otherwise, are subject to a re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If you wish to return an item, please contact our customer service department to determine the correct return address and the re-stocking fee that will be applied. Refunds are usually issued within 7 business days of us receiving the product back. Please don't forget to include your order number with any return!
- Other Resources
- United States Federal Communications Commission, Consumer Inquiries and Complaints Division
445 12th Street S.W.
Washington DC 20554
Phone Number: 888-225-5322; TTY 888-835-5322; ASL Videophone 844-432-2275
Fax Number: 866-418-0232
https://consumercomplaints.fcc.gov/hc/en-us
[email protected] - Business Categories
- Sporting Goods Retail, Internet Services
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.