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Business Profile

Used Computers

Software Freaks, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Computers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Sir, I purchase a *** from H3136383135**30373835H for my **** *** 330 CI. H3136383135**30373835H advertise on the internet that they have refurbish completely modified ***. Buyer is reponsibl for making sure that item is correct. *** Dealership of Mo.v.tomery Alabama mechinc advise me to make sure that *** number is consistent with my *** number. My mechinc rook my *** out of my car I copy every alphabet and number on the face of the *** to number and letter. Send those number along with *** number to H3136383135**30373835H 4 different time just to make sure that I get the right ***. They send a *** but the *** number wasn&#**;t consistent with my *** number. My mechnuc decided not to try it be *** number wasnt consistent and my car running with the fauly *** init. It was a mix up with order that why it took long to arise. I place order on April 15, 2022 I recive it May 6 2022

    Business Response

    Date: 06/21/2022

    The customer purchased an automotive computer from our **** store and then sent us the fitment information for his car in a seperate **** message. The model of computer in the listing he purchased (Model MS43) was NOT correct for the fitment information he messaged us (Model MS45). We immediately messaged him to tell him that he ordered the wrong computer, and that he needed to purchase a Model MS45. He eventually clarified that there was a mixup on his end, and assured us that he still wanted the Model MS43, and not the Model MS45. We programmed a Model MS43 computer for the customer and sent it out.

    The customer received the computer and said it is the incorrect one for his car (which uses a Model MS45 computer) and wanted a refund. During this same time, the customer also opened an issue case with **** and then closed it, with no intervention on our end. Because **** handles all of the transaction details, once a case is closed, we no longer have a way to process a return for the customer.

    We list full and accurate fitment information in all of our listings, provide 24/7 free technical support, and are very lenient with returns and exchanges. We have always helped customers to make sure they end up with the correct part. Communication for this whole transaction was very difficult and, unfortunately, we were not able to come to a good resolution.

    Thank you!

    SoftwareFreaks

Software Freaks, LLC is NOT a BBB Accredited Business.

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