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Business Profile

Diet Plans

Smith & Wollensky Restaurant Group

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diet Plans.

Complaints

This profile includes complaints for Smith & Wollensky Restaurant Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Smith & Wollensky Restaurant Group has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Smith & Wollensky Restaurant Group

      Medford, MA 02155-5277

    • Smith & Wollensky Restaurant Group

      583 Washington St Wellesley, MA 02482-6411

    • Smith & Wollensky Restaurant Group

      294 Congress St Boston, MA 02210-1003

    • Smith & Wollensky Restaurant Group

      3377 Las Vegas Blvd S Las Vegas, NV 89109-8910

    • Smith & Wollensky Restaurant Group

      1 Washington Ave Miami Beach, FL 33139-7323

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 8, 2024, my wife and I had dinner at the ***** location of *********************************************** in ***********. The dinner cost $580 plus tip. Within 30 minutes of leaving the restaurant, I felt very ill while going home in the cab and my wife also fell ill. Clearly something was off with our meal and we both experienced painful food poisoning. We sent the restaurant an email the next morning (still feeling ill), asking if other had also experienced food poisoning to see if we can determine if we need to see a doctor or just wait for it to go away. A manager called us the next, asked for details about what we ate and said he would get back us very soon and promised to make restitution for the meal. He stated that no-one else had reported falling ill. We reported the incident to the Florida ************************ and the conducted an inspection and found a number of violations, including instances of food kept at improper temperatures which could have caused our illness. It was a few weeks before someone from the *** corporate office called us and apologized for our food poisoning and said they would be sending us a gift certificate to cover the cost of our unfortunate dinner. It has been over a month and nothing has arrived. I wrote again to the *** restaurant in ***** and they have not responded.

      Customer Answer

      Date: 06/10/2024

      I have not heard from the business in response to my complaint.

    Smith & Wollensky Restaurant Group is NOT a BBB Accredited Business.

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