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Business Profile

Gutters

M&J Roofing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company installed a second roof 8/2/2023 after the first one ( 11/2022) blew off He said there was something wrong with original shingles. We started getting leaks the end of August 2023we also had a very large window installed by ******************** and that was where the leak was coming fromthey immediately came back to rectify it.they tried many times to fix however they eventually figured out it was our roof! We immediately notified M and J (*****) owner and he was very defensive and said they always blame the roofer! He finally came in April 9th, 2024 to put a temporary fix and said he would be back..,.4/29/24 his wife texted us and said he had an accident and would get back to us in a few days6/26/24 we stilll hadnt heard .we left many message by phone and text and still nothing!! We have leaks in many places now! We called 2 different companies and they both said we needed a new roof!! After no replies and no attempt to correct our leaks, we sent him a text stating our dissatisfaction and we would be in touch with an attorney.Please give us some guidance of our options are. We have a leaky roof and no warranty!Thanks,**** ****** ****************** ************

    Customer Answer

    Date: 08/03/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 08/14/2024

    This is inform you not to defend me I believe the complaint is self explained I did a roof that that was defective from the factory and we did not know that til there were blue off so gaf paid for the stock I paid for the labor and did a new roof and as a side note never leaked and as I'm told only after the windows were installed did the leak accrue. But I did go back and see what I could do and didnt do anything at that point. Than these calls stated and I'm not sure that I'm required to listen to someone else blame me. And as this story goes the roof was 7000. The remaining 4000 was for skylight and decking installed for free,

    Customer Answer

    Date: 08/22/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Mark

    Hello,

    As you can see by the copies of the 2 checks that were paid to ***** ********** (owner of M7J Roofing..the check for $4000. was originally for a metal but due to supply chain issues it was applied to asphalt roof deposit and the check fo$13,900.00 was the balance paid when he completed the 1st roof that blew off. 

    -In the response from M&J, he states the whole project was only $11,000.00 but as you can see it was $*********                                                                                                                                                                                                    -He claims there were no leaks until new windows were installed..the rear window was installed 7/28/21    the 1st roof was 11/22/22 and the 2nd installed 8/23/23 and the other windows were not installed by me....house purchased   11/25/20 There were no leaks until he installed roofs.                                                                                                                                                                                                                                                                                                    -He said skylights were $4,00.00 but the Sky lights were $4,790.81 which is included in the ********* and he did not charge to install                                                                                                                                                                        -He did come back 4/9/24 and put some kind of black roofing tar around the roof deck poles that attach the roof deck to the house as a temporary fix to see if that would stop the leaks.  It did not.  He texted me  4/15/24 to see if there were leaks and there were none but it was only 6 days later.4/29/24 his wife texted me to say ***** had taken a fall and he would get back to me.5/16/24 I texted him to see if he was ok. no response.. On 5/30/24 I texted him to say water was dripping inside my house! No response !    7/18/24 I texted him again stating we had 2 estimates stating we need a new roof!  He sent back a text yelling at us !!!    Offering NO HELP!  I have all the texts but don't know how to send them to you? 

    Our house was raining inside so we were forced to get a new roof put on by ** ****** Roofing for $14,235.75 which was completed 8/24/24

    I would never have needed a new roof if the 2nd one had been installed properly! Who would want to pay an additional $14,235.75 unless the damage was ruining my house!

    I feel M&J roofing should pay us back $11,000.00 of the $********* we paid them.

    Thanks for your consideration,

    **** ******

     

    Business Response

    Date: 09/03/2024

    Good to hear back as you can see not trying to get away with anything but what **** has failed to include was the deck also done for no labor cost just the cost of stock and on a note we had done business before and didn't feel the need to keep all records in order did this on a hand shake and know coming back to haunt me so as I said in the last text 7000 was the cost of the roof and sorry that he was over paid by a company known to do business alot different than I do and would like to see if there roof guns hold those shingles on 
    Again no leaks on a bad roof and a new roof **** was the one who said the window guys were there not me 
    Thanks 
    Vinny DiClemente 

    Customer Answer

    Date: 09/14/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    In response to M&J latest response:

    ****** keeps stating the roof was $700.00 and the skylights were $4000.00....and the leaks were from windows installed and not the roof

    2 questions: Why are the 2 checks he was paid total $17,900.00???

                         Why would a window installed 7/28/21 be the reason for the leaks when the 1st roof was installed 11/22/22 (no leaks, but blew off) and the 2nd roof 8/2/23 .....  leaks started the end of August 2023. 

    He said he did the deck which was a small roof deck and installed free??? If you look at the 2 checks previously provided in the memo it states  roof, skylights, deck.......He claims "**** has failed to include the deck also done for no labor just the cost of stock" also not true!!!!

    Again I ask why would I have had a new roof installed if my house wasn't leaking??? Who in their right mind would want to pay for 2 roofs in 3 years???

    Why wouldn't he stand behind his warranty....He responded to us:  "So one roof cheap one roof free glad I also have pictures of this roof"....my response to him "How can you say that!! 1 roof cheap ...that blew off!! The leaks are real.. where is your warranty we paid you what you asked.  We tried reaching out to you and you refused to answer 12 phone calls and multiple texts.. unanswered"

    Hopefully this back and forth will stop.  The facts are stated and I am out the money for a failed roof. 


    Regards,

    Mark

     

     

     

     

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