Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Home Works contracted to do various insulation upgrades per a quote as provided by them. A crew came to the house and tore up the attic and found that they could not do the contracted work because of difficulty. They left the work unfinished. A second crew came out and did additional work but in doing so, improperly installed insulation that directed hot, moist air into the attic. I contacted them again, and inspector came out and assessed the problem and said that someone would be out to make repairs. Now, the attic is full of black mold and Home Works will not return my call.

  

  Business Response

  Date: 01/23/2025

  Hello ******.  We're very sorry to hear about this, definitely not something we want any of our customers to experience.  I immediately reached out to the appropriate management and was told by a Director that a crew is at your home already today.  Hopefully that brings you a resolution, but if not please feel free to reach back out to us.

  Customer Answer

  Date: 01/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I am writing to resolve an issue regarding the return of two payments we made associated with our home weatherization project begun on 4/25/2024 and completed on 11/4/2024 by HomeWorks Energy.Specifically, we have been seeking a rebate of $250.00 associated with the electrical inspection of our home that discovered k*** and tube wiring during the inspection on 5/15/2024. We were told that this amount would be returned to us upon completion of the ********** addition, we are seeking the return of $150.00 that we made as a deposit on 9/17/2024 in advance of the first weatherization project on 9/25/2024. This project was canceled on that date when the work crew discovered asbestos in our basement that had somehow been overlooked and not reported at the time of our HomeWorks assessment on 4/25/2024.We have had numerous exchanges with HomeWorks Energy over the past three months seeking to resolve these issues. The outstanding amounts of $250.00 and $150.00 are the last issue we wish to finalize.The HomeWorks Energy representative indicated that we were due these amounts in a November exchange of emails. However, since our last contact with the company on 12/4/2024 we have received no further follow-up.We would appreciate the help of the Better Business Bureau in resolving this matter.

  

  Business Response

  Date: 01/03/2025

  Hello ****, thank you for bringing this to our attention.  After reaching out to the appropriate management, it appears that a clerical error caused the refund not be automatically sent out as is normally the case when an order is cancelled.  I have reached out directly to our ****************** and have been advised that a check in the amount of $400 will be sent to you no later than early next week and you should have it in 7-10 business days.  We apologize for the oversight and appreciate you giving us the opportunity to resolve this for you.

  Customer Answer

  Date: 01/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** ********

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Homeworks Energy to do an energy assessment through ********. They quoted me thousands of dollars for insulation & other things I didnt need. When I brought this up to the manager he told me his worker didnt have his camera to look inside my finished attic so just assumed I need 10k dollars worth of insulation. ****. I also hired them to install a heat pump. After scheduling & being confirmed for install they showed up without 3 of the 5 mini splits & said hopefully they came tommorrow. Now I take two days off for the install to accomodate their scheduling. Next day they show up & still missing 3 of the mini splits. After emailing the owner of the company they found my mini splits. Now I have to take another day off from work to get this done. Also they try to make you get a partial rebate when they **** well know you should be getting a full rebate. That office is Medford is absolutely no help at all I feel like Ive done all the work for them what the h*** is going on there. Now they wont answer me on the last thing I need signed off for my rebate after waiting a week for them to respond. Worst work I have ever signed up for to be done at my house. I would never recommend them to do anything other than drop off free power strips & light bulbs.

  

  Business Response

  Date: 01/03/2025

  Hello ****.  We apologize for the delayed response.  This is a complex situation and several people are working to address your concerns.  I have been told that we have made a few attempts to contact you since this complaint was received on 12/30/24 but you have not returned any of our calls.  Please contact one of our Directors, ****** ****** directly for any further information regarding your case.  His email address is ******************************************************************************.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 14th, HomeWorks installed a heat pump heating system in my home. Since then the system has not been operating correctly and is unusable. Multiple emails have been sent with no response, phone calls have been made with promises of call backs which never happen. Technicians have been sent out to verify the problem but no efforts have been made to repair the system.

  

  Business Response

  Date: 12/09/2024

  Hello ********.  I apologize for the delayed response as I was waiting to hear back from the appropriate management that would handle this situation.  I have been told that we have been trying to get in touch with the manufacturer for assistance in resolving this for you.  We have an appointment set to return to your home on 12/12 which will hopefully take care of this issue.  If you need any further assistance after that date please work with the technician who will be at your home, or feel free to reach back out to us here.

  Customer Answer

  Date: 12/14/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ

  Waiting on a date for a technician to return for the 4th time.  Independent temperature control is not functioning correctly and is still making the system unusable.   I set all 5 units to 72 degrees overnight and woke up to a freezing bedroom with actual room temperature of 58 degrees.  The unit would not turn on until I set it to at least 83 degrees, then the room became uncomfortably hot.  4 weeks since install and I still have a unfunctional heating system in my home. 
  Regards,

  ********

   

   

  

  Business Response

  Date: 12/24/2024

  Hello ********.  I was advised that we had a technician at your home yesterday (12/23/24) but they were not able to resolve the issue.  We are currently working with the manufacturer in order to resolve this for your. ***** ***** is your point of contact, please reach out to him for any further assistance.

  ***** *****
  Project Coordinator
  ****************************************************************
  ******************
  
  

  Customer Answer

  Date: 01/26/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Homeworks last message re informed me of my point of contact, *****. ***** has not responded to my emails or calls. I can provide a email chain for proof. I've mistakenly let my BBB response time elapse thinking I would get a response from *****. 

  

  Business Response

  Date: 01/29/2025

  Hello ********.  I'm very sorry that you have not heard from anyone since your last communication.  I did reach out to ***** and found out that we are still waiting on ******, the manufacturer of the equipment.  In the meantime, one of our other managers, *******, will be giving you a call today with more detail.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Home Works Energy on November 18th to book an appointment for service as my Hot Water Heater was not working - not turning on. Home Works Energy charged me $249.00 for an after hours service call - the tech came on November 19th after 5pm. After calling ** ***** the maker of the Hot water heater it was determined that the panel needed to replaced. I paid $54.00 for overnight shipping as we hadn't had hot water for 4 days. Homeworks Energy would not schedule an appointment until the part was in my possession. The part arrived on Thursday November 21st. I called and scheduled for a tech to come install on Friday November 22nd. The tech came after 11am to install the panel part BUT the Hot Water Heater still didn't work - he told us we needed an electrician to fix the breaker in the fuse box. Electrician comes that afternoon and switched breaker - which he said was fine - he also looked at the tank and informed us that there was rust on the outside of tank and it was pooling water. He stated that as a electrician it didn't look safe and as a home owner he felt the tank needed to be repaired. Next day still no hot water - Home Works energy called and 3rd time a tech comes out and says it is the heating element needs to be replaced. This was on November 26th. He said the part would be expedited as we have been without hot water for 10 days. I submitted a complaint to ** ***** and they have agreed on December 3rd to replace the hot water heater. I have called Home Works Energy 4 times since 3:00pm on December 3rd with the information for replacement with the ************ number and the authorization code number and almost 24 hours later I still don't have an answer of when they will install a new hot water heater. 18 days without hot water and $803.00 later it has not been replaced! I would like to be reimbursed the $803.00 plus the $100.00 for the electrician ($903.00) as the Hot water heater is under warranty. Plus loss of wages for worked lost!

  

  Business Response

  Date: 12/06/2024

  Hello ******.  We're sorry to hear about this, definitely not something we want to see our customers go through.  Upon receiving your complaint, we escalated to the appropriate management.  I have been told that a manager reached out and that you were scheduled to have a new tank installed yesterday.  Hopefully that has resolved the issue but please reach out to the manager if you need further assistance or information.  Thank you for giving us the opportunity to work with you.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Homeworks energy was in my home for mold remediation. When they were there, I was told that there was more mold behind the bathtub in the bathroom had tove completely done over. I reached out to the contractor who told me to reach out to homework energy where I was told *** or ********* would help me. I have called and followed up with homework's energy five times and every time I will be told I would be getting a callback and then no communication happens. I have a son with autism and a half done bathroom with mold coming out of it. If I could get some sort of communication from anyone at homework energy besides that I will get a call back. It would be greatly appreciated. If I do not I will escalate this to further.

  

  Business Response

  Date: 12/09/2024

  Hello *****, we're very sorry that this has taken so long for a resolution.  Upon receiving your message, I reached out to ***.  Apparently we have been waiting for approval from the state agency as far as what we're able to offer.  *** was waiting to hear back from them and is sorry that she neglected to keep you informed and will be calling you sometime today or early tomorrow.  Please feel free to reach back out here if you need further assistance.

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My landlord told me yesterday that his appointment with HomeWorks Energy was cancelled and rescheduled for late November, after Thanksgiving because as a tenant I have a ********** discount on National grid. This didn't make any sense to me so I spent the next three hours on the phone with Homeworks Energy, National grid and my landlord to try and figure out why a tenant's finances affect the landlord getting an appointment to assess if he can convert his home from oil to gas heat. I ended up canceling my ********** discount despite desperately needing it so he could keep his appointment because I need heat hopefully this month. I have a four month old baby and cannot be without heat for all of October and November. I was very concerned over losing my discount, knowing this will cost me so much money this winter that I could not sleep at all last night especially because after canceling my gas discount, Homeworks Energy now wants me to also cancel my electric ********** discount in order to still keep the appointment. No one at either company could logically explain what a tenant's finances have to do with a landlord wanting to convert from oil to gas. I did a lot of reading when I couldn't sleep last night and found this company is already being sued. I will be contacting them today but I honestly also want to consult with a lawyer.

  

  Business Response

  Date: 10/08/2024

  Hello Jillian.  We understand your frustration and work very hard to help homeowners and tenants improve the safety and comfort of their home.  We truly understand the urgency and importance of making the necessary improvements as the temperatures in New England drop and make every effort to provide access to the programs that make that possible.  We are in the very challenging position of both educating customers on the complexity of the programs available, helping customers navigate the eligibility requirements of the program, and coordinating the services to make those critical improvements in a timely manner.  HomeWorks Energy advocates for customers every day and makes every effort to simplify Home Energy Efficiency but sometimes it’s hard.  We hope that throughout this process, we have demonstrated empathy and given you all of the information you need to make the right decision for you and your family. 

• Initial Complaint

  Date:09/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Homeworks Energy installed insulation in our home as part of the Mass Save program.The original quote that we signed was for $2808.95 after the $150 customer deposit.The work was completed and we were then invoiced $3099.41 ($290.46 increase). The charges don't make sense to us so we have been contacting our Homeworks Energy account manager repeatedly with no response for weeks (9/12, 9/17 and again on 9/23). This week we received a warning letter in the mail that was dated 9/19/24 from ******* that they will escalate the matter if we do not pay. We don't feel comfortable paying without an explanation of the 10% charge that was never discussed with us. We are also suspicious that this charge is because they drilled through an electrical wire during the install and had to pay an electrician to fix it on their dollar. We are more than happy to immediately pay the original agreed amount.

  

  Business Response

  Date: 09/26/2024

  Hello ****.  I'm very sorry to hear about your experience.  Upon receiving your complaint, I escalated your case to the appropriate management.  I have been told by ******* that she has spoken to you and that this is now resolved to your satisfaction.  If that's not the case, please let us know.  Thank you for your patience and giving us the opportunity to resolve this for you.

  Customer Answer

  Date: 09/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** ********

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were sent to homeworks energy for a home energy assessment. We qualified for the program and had multiple people come out to tell us what we needed done. We need a whole new bathroom' "due to mold" new electrical due to it being old and unsafe. We were happy to hear of these things would be rectified and very grateful as my som has autism and these things affect his health and well being. We were told the project would begin after the people came out for quotes. About 8 months went by and I had contacted homeworks energy and they said there was a freeze on all work being done. If i was not to call I would have had no idea about this. Also, did they get the funding and are just not doing the work? When will my work be getting done? The bathroom is in desperate need due to mold. I feel like there was no communication and no follow up and would like answers.

  

  Business Response

  Date: 08/30/2024

  Hello *****.  ************* did have a hold on any work being done due to a funding issue.  That "pause" ended a few weeks ago and we have submitted the request to the program for the work needed at your home.  We are currently awaiting approval to move forward, but that does take several months.  We have not received any funding as of yet.  As soon as we receive approval for your project we will reach out and get the work scheduled.

  Customer Answer

  Date: 08/31/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I al not satisfied because i called last week and was told there was a pause from national grid. Now, I am being told the hold was lifted. I would like to have a date not just several months as we have waited several months with no communication. I was told national grid okay the funds and that is why people came out to do quotes. Once they got the chose a bid funds would be released and the work would be done. With no communication or follow up now I am being told there is a pause. My som has autism and he bathroom needs to get done due to mold issues/safety issues. I would appreciate a date and some honest communication around the issue. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 09/03/2024

  Hello *****.  Again, as we mentioned in our initial response, National Grid did have a hold on any work being done due to a funding issue as you mentioned.  When the "pause" ended a few weeks ago and we submitted the request to the program for the work needed at your home.  We are currently awaiting approval to move forward, but that does take several months.  We do not receive funding here at HomeWorks Energy until everything is approved for us to start the project.  As soon as we receive approval for your project we will reach out and get the work scheduled.

  Customer Answer

  Date: 09/11/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Thank you for the response. I am just wondering how come there was no communication about this "pause?" I did not receive any information and tried to reach out to homework's a few times. I am grateful for the program however, when your told one thing and approved for it and then there is zero communication after funding  has been allocated, I want to ensure we get the work we need done in our home for my sons health and the money is supposed to be going were it should be. Communication is key and there was no communication or follow through and then I was told one thing by phone and another thing on here. If it is national grid dropping the ball I will reach out to them as well. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place has zero communication skills They told us they were gonna put in 6 mini split AC/Heating units since we have 6 rooms. But apparently we only got approved for 5.No one called or emailed us stating this. If they did we wouldn't have agreed to the work The installers showed up on installation day with only 5. When we said there is supposed to be 6 they said they know nothing about anything and that we would have to talk to the main company cause they are just contracted by them.We tried calling that day and a few times after and got no answer and no response.They only put 1 unit in a room upstairs when there was supposed to be 2 leaving no way of heating or cooling our daughters room because we were told in order for the work to be done that they had to remove our oil tank. We were told by another company that the reason for this is its a $10,000 incentive to drop oil. They said the company probably pocketed the 10K cause we never saw it. But im not sure how true that is.We spent the whole summer trying to get this problem fixed and was told its out of their hands. I asked how much would it cost to have another installed in my daughter's room and they said they would call us with a price. Never heard a word.Called again and no answer and no return phone call.We had to take out a $7000 loan to pay another company to come in and install another unit in our daughters room so she would have heat in the winter since they took our oil tank.Stay far away from this company, They dont deliver what they promise and wont fix their mistakes.

  

  Business Response

  Date: 09/03/2024

  Hello ***.  I apologize for the delayed response, but I was waiting to hear back from the appropriate manager before replying, and the Holiday weekend fell in between.  You should be hearing from ****, the manager of the person who was working with you, sometime today if not already.  If you don't hear from him or need further assistance please let us know here.

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Its 8:30 at night on 9/3/2024

  Never received any phone call or contact from manager.

  Also the subcontractor hired to remove our furnace has been a no call no show twice so far and the furnace is still in our basement.

   

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Don

   

   

  

  Business Response

  Date: 09/04/2024

  Hello ***.  I'm sorry to hear that.  I was told that **** called and left a message on the number we have on file for you *************).  Is there a better number to reach you at?

  Customer Answer

  Date: 09/17/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Thats my wifes number
  He has my number cause he has called it and ive called him.
  My number is **********.
  Last i knew he was gonna talk to a supervisor about trying to get us a payment for the other company we had to hire to finish the job. 

  

  Business Response

  Date: 09/23/2024

  Hello Don.  I was told that ******, one of our supervisors, spoke to you this morning and explained what your options are.  Hopefully that leads to a resolution for you, but if you need more assistance please reach back out to her.  Thank you for your patience.