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Business Profile

Mailing Services

The UPS Store 0448

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 25, 2024 I attempted to ship items at this *** store. I had ****** return labels and the employee gave me a very hard time trying to ship them. I didnt need to have the items packed yet she refused to take them unless I packed them. She then proceeded to tell me she had no boxes that would fit the items and that I should leave. I was looking at boxes behind her that would fit the items. She finally allowed me to buy a box but charged me $25.00 and refused to show me any proof of prices at the store. She also refused to give me a receipt. The register at the store read miscellaneous item because she literally charged what she felt like charging. My items never made it back to ******. Upon checking ****** reviews, the store has horrific reviews of customers receiving similar poor customer service. The more concerning issue is the complete lack of transparency around prices. Similar to other reviewers, they seem to charge whatever they want and are completely unwilling to provide any information around why prices are what they are.

  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/26 I paid ***** for shipping of a package. Within 5 minutes i went back in the store to change address. I had to cancel original shipment and reship it. I paid 68 the second time. They said my package will be there by 10/28 by noon. Then said it wasn't guaranteed even though I paid extra to get it there by then. I did not get refunded the canceled shipment. I tried to call customer service. The automated answering service hung up on me four times. I finally got a hold of someone and they said I had to put a claim in after the package was delivered and they might be able to refund the canceled shipment. I asked to be transfered to a supervisor and I got transfered to a rotary directory. Ended up in hazardous department and got transfered back to customer services and was disconnected. I called back and th3 person wouldn't transfer me to a supervisor and told me it wouldn't get taken out of my account but it already had. Then they transfered me back to an automated answering service. They were unreachable. And kept transferring me around instead of helping.The employee took the original copy of my receipt and said he would try to get the refund but then put it aside.

    Customer Answer

    Date: 11/10/2022

    I have not heard from the business in response to my complaint.

The UPS Store 0448 is NOT a BBB Accredited Business.

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