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Business Profile

Awnings

Atlantic Awning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Awnings.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for an awning and provided the down payment of $3,193.89. I was told by the sales person it would be 6-8 weeks for delivery/installation. After 12 weeks of no information I emailed them for delivery information. I was immediately told they were having issues with production and they would get back to me. They never did and I had to hound them for a response. After a reasonable amount of time without any response I informed them I wanted to cancel my order and get my down payment refunded. I was informed the owner would be in touch with me regarding my request. After 2 weeks of waiting I sent an email to the owners with my request and asked for a response by close of business. I received nothing.

    Customer Answer

    Date: 10/14/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July, 2023 - awning was installed at **********************************************. The mechanism that retracts the awning broke later that month after only using it 4 times. The gear is defective.After paying them $5,000... they want me to pay an additional $615 towards the installation of a new gear. They installed a defective product and want me to pay for installation twice!!!

    Business Response

    Date: 09/15/2023

    I apologize you didn't have the typical 5-star experience we are known for. Your unit is under warranty but unfortunately it doesn't cover labor. Similar to other trades, a part may be covered but there's still an out of pocket expense for the labor. Our communication was consistent with you, we explained what the warranty does and does not cover, and provided sheets on how to use your product. We also have accommodated your request when calling today for a same day appointment. 

Atlantic Awning is NOT a BBB Accredited Business.

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