Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to cancel the membership more than 5 times in person. I was asked that I had to go whe. The manager was there. I signed up online not in person with a manager. I should have been able to cancel with a writing request just like the contract says.I got charge annual fee after I went to the location to cancel many times and the manager was never there. They were asking me to go when the manager was there which makes no sense because I could only go when I am not working not when the manager or the staff wanted me to go.

  Business Response

  Date: 04/22/2024

  I have attached a copy of Cosaxij's agreement to reference. It is stated to cancel a membership, a member has 2 options to cancel 1) in person with the manager of the club to sign a cancelation form or 2) send a letter the club's address via certified mail. Both methods will be processed with a 30-day notice as explained on page 5. Cosaxij first contact at the club was on 3/24/24, his payments are due on the 21st of every month. He was already in April's billing upon this visit, which according to the 30 day notice he still would have been responsible for 4/21 and the annual enhancement fee due on 4/15. Cosaxij's membership is currently in the pending cancel status, therefore a cancelation has been processed and is due to cancel on 5/20 provided all past due payments have been paid. If he is not current, he may be subject to having his account referred to our collections department.   

  Customer Answer

  Date: 04/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  As I mentioned. I went to cancel the membership before I flew to the ****************** on February 29th. I went the club before the 29th to cancel. I was asked to go in person again an see a manager. I came back from March 15th. On the march 16th I went again yo cancel and was told to go back on Tuesday. I went on my day off and the manager was not present. Again I went back another day. On the 29th the manager called me and metioned that contract would be cancel. Tha. This month I got a text that the annual fee could not be processed. This company needs to check their cmaras vecause they are living. On the contract I did not read that I had to cancel with a manager. I read that I could cancel with a written s
  Request which I went personally complete the request and employee's instead asked me to go back when the manager was present. I hope no one else go though this situation and this Gym changes their process of canceling a membership. My contract was already over and still was ******* charge even when I had requested to get my membership cancel. I dont want want more responses from the lying manager. She should investigate before making her own conclusions. 

  Business Response

  Date: 04/23/2024

  All terms and conditions of the agreement were accepted by the member upon signing up online. If he did not read the terms and conditions, Choice Fitness cannot be held liable for his oversight.

  Customer Answer

  Date: 04/29/2024

  Better Business Bureau:

   

  Today, Got a text  that I had a balance to pay. I don't understand whe. This GYM is going to stop charging me. I been to the gym soo many times to cancel the membership.  On the 21st I paid the annual fee and was told that there was no balance. Today, I am told that there is a balance for another month and that I had to pay it. Again, I gave them my ID and my debit card and said  charge what you are saying I owe. The manager is not making the right decision.  My account should have been cancel long time ago. Instead they keep waiting to the next month to send messages and said that membership is not getting cancel until I pay. I will love for a higher member of management or maybe the owener to review my membership.  I this point I don't think it has been cancel since every month goes to the same situation.

  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Cosaxij

   

   

• Initial Complaint

  Date:09/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent me to collections during covid , contract was up in 2019- 2020 and told them i wanted to cancel. They never did and now i have a collections under my name . If my contract is up.. its up...cancel the membership and honor that the contract is up. Not find a sly way to make my money off people , Ive been with them for two years paid my dues bought shakes...lol...I will be disputing.. if not keep waiting.

  Business Response

  Date: 09/12/2022

  This account was not sent to collections during our COVID-19 shutdown, it was sent on 2/16/2021. Our shutdown period was 3/26/20 to 7/6/20. I have attached a copy of ********************************* agreement stating the automatic renewal which he agreed to by initialing that section. Also, I have highlighted our cancelation policy and process which was not followed as well. Choice Fitness has complied with every aspect of our agreement to which ****************** has agreed too by signing and initialing his agreement under his own volition. The debt is a valid debt which must be settled with our collections department at ********************* ************ 

  Customer Answer

  Date: 09/12/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Cainan