Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a routine annual heating maintenance done on boiler on the 14th of February which should've been covered under the 2 year maintenance plan I purchase from Climate Designs Systems back on November 9th of 2021. I was charged $99 dollars for the routine maintenance check and till this day I have not been reimbursed that $99 dollars. I have repeatedly been told that an approval from the facility manager is need to approve the reimbursement and as of March 3rd 2022 I am still being given the run a round. Furthermore, During the routine maintenance, I was told my Navien boiler was leaking Carbon monoxide and I will need some new parts from the manufacture. I took Climate Designs Systems' Technician at his word and went along with the diagnoses. During the repairs an error was made by the technician. Apparently, the technician forgot to take-off some packaging tag from the new parts before installing it which caused my boiler to fail and give off an error message. Upon contacting Climate Designs Systems, no sense of urgency was showmen. I was repeatedly given the run around and ultimately was told a technician could not be sent out until the following day. My family and I was forced to sleep in the dead of winter cold for a day and a half. After numerous phone call to Climate Designs Systems and finally able to get a person on the line. The on call Technician showed more interest into charging me for the visit rather then resolve the issue caused by the ***** technician. After the on call technician resolved the issue caused by a previous technician from climate system designs, a day later a notice a water leakage from my pipes and contacted climate designs for the forth time. Apparently, the technician that came out to fix the original mistake caused by the technician installing new parts into the boiler, did not properly shut-off a water release valve when purging the pipes for air bubbles. This has been a nightmare experience dealing with Climate Design Systems. I thought I was dealing with an honest and reputable company who cares and stand behind their customers. I have lost all confidence in Climate Design Systems work and I am worried that the mistake made by them will untimely result in catastrophic problems regarding my heating system.

  Business Response

  Date: 03/06/2023

  We apologize that in error that you were charge $99.00 for your maintenance visit. We have gone ahead and refunded that to the card it was paid on. We are sorry to hear about all the calls that happened after this initial visit. My name is ******, should you need anything in the future please ask to speak to me directly and I will get our district manager involved.