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Business Profile

Investment Management

Dunkin'

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

This profile includes complaints for Dunkin''s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dunkin' has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Dunkin'

      280 Merrimack St Methuen, MA 01844-6435

    • Dunkin'

      282 Somerville Ave East Somerville, MA 02143-3414

    • Dunkin'

      1048 South St Wrentham, MA 02093-2112

    • Dunkin'

      1001 South St Wrentham, MA 02093-2100

    • Dunkin'

      99 Cambridge St Boston, MA 02129-1225

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is refusing to provide a refund for food that was prepared incorrectly. Company asked me to print out an email and go to the physical store and request alternative sandwiches. This is absolutely not a resolution. Company kicked back their customer service issue (me) to the *********************** app. ********************** app representative told me the issue was marked resolved. Being triangulated throughout the company as a method to get me to let up.

      Customer Answer

      Date: 10/13/2023

      I have not heard from the business in response to my complaint.

      Instead of issuing a refund for $10.98 for incorrectly prepared food items, the business asked me to print out an email from their management company, and bring it to the store to receive new food items. I relayed that this was not the resolution I was asking for, I simply wanted a refund. Not only did they not offer to issue a refund, they actually redirected me to the general customer assistance for the franchise stating that they would be able to issue me a refund. This was untrue and the franchise customer service expressed that they werent sure why Cafua management would suggest this. Ultimately, this complaint has less to do with the $10.98 at this point and more so the fact that a company that makes a lot of money (Dunkin is popular where I live!) refuses to do a simple customer service transaction because they would be out of pocket. Cafua Management, poor business practices! 

    Dunkin' is NOT a BBB Accredited Business.

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