We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mason Contractors

Costa's Masonry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mason Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a child with *************** The albinism effects his ************* legally blind. I applied for the CEDAC/HMLP & was approved. 9/21/22 I got a quote. I emailed them paperwork, got approved & job would start on 5/12/23. On the morning of 5/12 2 workers showed up 2 start. One of the workers, **** provided my husband w/ his # if we needed anything. They started to ********************* the stairs until fully removed. The owner, *** showed up after this took place & was going over how he planned on completing the stairs. The way he wanted to do them didn't seem right & my husband began to ? his plan & provided other options. *** kept saying I know how to do *********** will do them right. We asked about the bldg permit because we had an issue in the past w/contractor not pulling 1. *** claimed it was on file but he's allowed to start a job w/out. *** asked for the $4000 check & I gave it to him. called the bldg **** & was told nothing was filed & he can't start w/out it. The bldg ****** came by to take a look at the ********** were allowed to continue. I was sent an authorization form so it could be attached to bldg permit application. **** promised to remove the ***** old railings from the front yard because we were concerned our son would trip over them or other kids safety. We didn't know the workers left for the day & on Saturday AM we noticed the railings we're still there. My husband texted **** but he never responded. Called the #'s on the contract & after a couple of calls *** answered. He said " do you have any idea what day it is" He was very angry he was called on a Saturday & told my husband he was cancelling the contract. I informed the bldg ***** He called ******** On 5/16 **** arrived, apologized he forgot the railings, took ************** they would finish the job. he poured the concrete, & left. He sd he would be back in 25 min. never came back. I have materials left on my ********** they are warping. ? if can even be used or total $4000

Costa's Masonry is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.