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Business Profile

Small Engine Repair

Lemieux's Small Engine And Marine Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Engine Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/15/23 Snowblower Tune up service requested. Agreement was pick up blower at my house, bring to his facility, tune it up and be back in 1 week for 250$. After 2 weeks no response. Called him and said he was busy and he would get to it. Dec 28th He got ack via text and told me he ordered parts for my blower, which I did not want or request. He said he was waiting for them and they were on back order. I said please just give me a tune up nothing else and return the blower to my house. The storm was coming and I said again I do not want any extra parts just finish the tune up. He said he would do the tune up and have it back by Saturday 1/6. He never gave it back and he texted me back on that Saturday and said he was busy and to call Sunday morning for update. I called and texted that Sunday and he did not get back and again today 1/8. 2 attempts at calling and texting he has not responded. I am afraid he may have stolen my snow blower or sold it for parts. I offered numerous times to borrow a truck and come pick it up and even if he did not tune it up I wanted it back before the storm and would pick it up persoanlly. He evaded my attempts to get my ***** back and will not allow me to get it myself and will not bring it back.

    Customer Answer

    Date: 01/22/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *****************************

Lemieux's Small Engine And Marine Repair is NOT a BBB Accredited Business.

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