Complaints

This profile includes complaints for All Phases Mechanical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  All Phases Mechanical

  93 Benson St Middleboro, MA 02346-3401

  
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  All Phases Mechanical

  PO Box 434 Carver, MA 02330-0434

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted ******************* DBA All Phases Mechanical on 10/24/2023 to install a Vitodens 100-W Model VIEB1KE199 Gas furnace at *********************************** East Falmouth MA ***** The contract was for $17,090.00. We paid in full, $16,235.50 to receive a 5% discount.Parts were delivered by the supply house on 12/4/2023 after many emails and texts about when this job would be started.Installation was started by All Phases on or about 12/8/2023 after the furnace being delivered, the only work done was mounting the furnace on the wall (picture attached) and the hot water storage tank was disconnected and removed leaving the home with no hot water. The old furnace was not disconnected so the house had heat during the winter, but this making nonhabitual for use for 4 months. Then after many more requests by phone, text and Email as to when the job would be worked on again, we were told by All Phases that their attorney *************************** would be contacting us. **** sent an email on 1/29/2024 advising that **** is Bankrupt and cannot complete this job. We have been asking for $6245.00 the amount we were charged by another contractor and electrician for the work completed in April 2024 This cost us much more than $6245.00. As we lost the use of our home for 4 months. A $1200.00 Mass save rebate that we are now not eligible for and we have no warranty. In total my loss is around $10,000.00.

  

  Business Response

  Date: 09/06/2024

  When All Phases Mechanical started this project, a new boiler and all stock to complete the job was delivered.  At that time, All Phases Mechanical also fixed the customer's existing boiler so that it would run for them at no charge.  The only item left to complete was approximately $1500-$25000 worth of labor to complete job.  All Phases Mechanical did notify the customer that there were delays in they project and that the company had since downsized.  A settlement was negotiated with both parties to complete the the job for $1800 which the customer accepted but then ********************** was not given entry back into the property to complete the project.  The customer then informed ********************** that they had job completed by someone else and the $1800 settlement offer was still not responded to or accepted.  During this entire time, the new boiler was on site in the customer's possession so there is nothing that held them up from applying for the rebate from MassSave or registering the unit for warranty purposes.  The settlement offer of $1800 still stands.

  Customer Answer

  Date: 09/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and do not agree with their response. I have determined that the response does satisfy some my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

  Customer Answer

  Date: 12/03/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  reopening my complaint because of non payment on an amount negotiated with BBB , All Phase Mechanical and myself. 
  
  Thank you.
  **** ***** 

  

  Business Response

  Date: 12/04/2024

  We have already offered and customer originally agreed for ********************** to pay customer $1800 to settle this matter completely.  Customer claims work has already been completed by another contractor.  Our offer of $1800 for total settlement still stands.  We will reach out to customer again today to offer this $1800 settlement and request confirmation in writing.