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Business Profile

Storage

Storage Direct Middleboro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/8/2024 a hired team of movers cleared out my storage unit that I held at this location for 5+ years. Unit is supposed to be surveillances-climate controlled, sealed and maintained to be just as you left it (also included in monthly rent is insurance)Side note- 1 year and 1/2 ago I had to move this unit from its original location on 3rd floor to the site of the incident (managers choice) for renovation to property.On 9/8/24 while vacating this unit I received a phone call that 90% of contents in the unit were destroyed by either mold or rodents. Immediately I filed a claim with the storage company as the unit in particular is climate controlled and expected to be controlled for pests. 9/10/24 the store called me to tell me Im covered for FIVE HUNDRED dollars. (This unit was the largest capacity available) so ****** doesnt cover the mattresses and couches that needed to be replaced. In my experience insurance covers losses (you pay in , in the event there is ever a catastrophic loss SUCH AS the one my movers walked into on 9/8/24)I cant begin to express the invaluable losses that cant be replaced or prices out (belongings of deceased loved ones) that are caked in mold or rodent urine and f**** I paid the full amount for September rent and my unit was vacated on the 8th. with a 90% loss on the unit and the storage is telling me my limit is 500. It just doesnt feel right.While I know I am sensitive to my own belongings being stripped from me, I cant help but feel theres nothing more that can be done?

    Business Response

    Date: 09/23/2024

    Dear Ms. ****************** sorry to hear about your recent experience, and we truly appreciate you bringing it to our attention. Were more than happy to assist you with the claims process, as we see youve been enrolled in the protection plan at the property. After reviewing your account, it seems there may have been some confusion about who to contact.  While Im not sure who youve already spoken with, Ill ask our site manager, *****, to reach out to you again. However, if its more convenient for you, please feel free to contact us at ************** or via email at ***************************************************************************

    Were here to help and want to make sure everything is resolved to your satisfaction.

    We look forward to hearing from you soon.

    Warm regards,
    ***** *.

    Customer Answer

    Date: 09/23/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ******

     

     

Storage Direct Middleboro is NOT a BBB Accredited Business.

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