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Business Profile

Amplifiers

Taramps USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amplifiers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently bought a amplifier from taramps usa once I received the amplifier it had loose parts moving on the inside of the amplifier I contacted taramps usa to let them know of the issue and asked for a replacement amplifier thay asked if I would like to send it for a refund and I said I'd not like to do that as it cost $200 more for the amplifier then it did at the time I bought it and I can't afford too pay $200 more for the same amplifier iv been waiting a week now too try too get a response from them with no reply I feel like I'm being forced too do a refund so I'll have too spend the 200 to replace the amplifier it's been less than 30 days since I purchased the amplifier well within the time specified too get a replacement amplifier

    Business Response

    Date: 02/03/2025

    Dear ****** *******,

    We appreciate you reaching out and we understand how frustrating it can be to receive a defective product. We truly want to make things right and ensure you have the best experience possible. Thats why we provided two fair and reasonable solutions to resolve this issue:

    Full Repair at No Cost: We offered to cover all repair costs to get your amplifier back to perfect working condition, completely free of charge.
    Full Refund & Alternative Purchase Assistance: Since we were temporarily out of stock on this amplifier, we offered a full refund with the return shipping label covered. Additionally, we provided an alternative purchasing source and even offered a partial refund to help cover any price difference if you chose to repurchase.

    We understand that your desired resolution was an exchange, and we completely empathize with that request. However, since we were out of stock on the amplifier, we were unable to process a direct exchange. To still provide a fair resolution, we offered an alternative solution by directing you to another purchasing source and offering to cover the price difference with a partial refund. This was the best possible option given our inventory situation at the time.

    Clearing Up a Few Misunderstandings:

    The claim that we increased the amplifier price by $200 is not accurate. We do not sell this product at that price increase.
    We were always responsive and stayed in constant communication with you, often replying within 5-10 minutes or at the latest, within the same business day.
    At no point did we force you into a refundwe made sure you had multiple options to choose from to best fit your needs.

    Your Order Details:
    Customer Name: ****** *******
    Order Date: December 12, 2024
    Product: Taramps MD ******* Car Audio Amplifier (0.5 ohm)
    Total Paid: $675.00
    Shipping: Free
    Refund Issued: $67.50 (Partial)

    If youd still like to move forward with one of the solutions, please dont hesitate to reach out at ************************************** happy to help!
    We appreciate your business and hope to get this sorted out for you soon.

    Best regards,
    Taramps USA

Taramps USA is NOT a BBB Accredited Business.

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