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Business Profile

Floor Installation

Abner Wood Floors, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Abner Wood Floors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Abner Wood Floors, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against Abner Wood Floors regarding a recent hardwood flooring installation at my home. Shortly after the installation was completed, I discovered a powderpost beetle infestation in the new flooring. This has resulted in visible damage, including small holes and fine sawdust, indicating an active pest problem that was not disclosed or addressed prior to or during installation. New damage is appearing every day, with additional holes creating dangerous splinters that pose a serious risk of injury to my young children.I contacted Abner Wood Floors to report the issue and requested a full replacement of the infested flooring, as it is unacceptable to have a brand-new product compromised by pests and now threatening my familys safety. However, they have not responded. This situation has left me with defective and hazardous flooring, causing significant frustration and concern, as I paid for a quality product and professional installation.I am seeking a full replacement of the hardwood flooring at no additional cost to me, as the infestation appears to have originated from the materials provided by Abner Wood Floors. I urge the BBB to assist in resolving this matter promptly, as the worsening condition of the floors continues to disrupt my home and endanger my children.Thank you for your attention to this issue.

    Abner Wood Floors, Inc. is NOT a BBB Accredited Business.

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