We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Graphic Designer

Ivy & Web LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Designer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 21, 2024, I signed a contract with Ivy and Web, LLC, for design work, to be completed in six weeks. A deposit was made of $2,550.After more than five weeks, only two design assets had been delivered. Over the course of the final weekend before it was due, a flurry of emails and deliverables came in, all of substandard quality. The design firm agreed the work was substandard.With only four days till the agreed upon deadline, I decided to end the contract. There was no credible way for the design firm to complete the work, and even if so, the work had been unacceptable. The firm now states that all the outstanding deliverables, including a 30-page deck and brand guidelines, were "80% done" and though they will not be delivered to me, I still am required to pay for them. This was not an hourly contract but a contract based on deliverables. Both the firm and I agreed the deliverables were below standard and not complete. Now the firm is threatening to go to a collections agency if I don't remit pay for this "80%" which appears nowhere in the contract that I can see.I have offered to pay half of the total amount, but that was rejected. I now seek full reimbursement as I can not use a half finished or even 80% finished deliverable.Please help.

    Business Response

    Date: 07/23/2024

    BBB Spoke to the business attached is the business response.

    Customer Answer

    Date: 07/23/2024

     
    Complaint: 21912488

    I am rejecting this response because:

    The business is making wild claims regarding "theft" and "stealing", which are indeed actionable. 

    This design firm provided me with a timeline of deliverables that it did not follow, presenting work that it agreed in writing was not complete. That was a breach of contract, which in the contract clearly states that I as the client was fully justified in cancelling. When I said I was unhappy with the work, the company replied that it would go to a collections agency. There was no offer to mediate the dispute. 

    I have moved on from this company. I could not use any of its work. It wasted my time, breached its own contract, threatened its client and is now actively trying to damage my reputation. This is not any kind of business or industry norm.

    I paid the firm with the expectation it would take my feedback and send me complete deliverables on time. The firm worked at total of four days on my project and the results are obvious. I paid $2,550 for this, and have zero to show for it. As evidence that the company's work was unacceptable, unfinished and therefore not useable in any way, I hired another design firm and the work was completed in under two weeks. I then was able to launch my business, without using any of this design firm's self-described incomplete work. 

    It is clear the firm has no intention of remedying this, instead relying on bogus threats of collections agencies (not applicable in contract disputes) and a lawyer that I have not heard from and has no basis to contact me. 

    Sincerely,

    *************************

Ivy & Web LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.