We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Granite Installation

Discover Marble & Granite, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Granite Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am disappointed that Discover made no effort to make this debacle right. The process was poor from start to finish.

    The whole installation and templating of this job started off poorly.

    The individual who showed up for the templating had issues with the scanner for the template he stated he had to manually enter some of the information as the scanner was new and not properly set up.

    The installers were late and appeared to be tired.

    The countertop material has iron rust stains on it which were not on the approved slab.

    The countertop seam was not flat a level could be rocked across it.

    The counter top was cut too long on the 66" side which caused it to hang up on the wall and not sit across the cabinets.

    The cabinets are installed straight and level despite what was stated to *****. The issue was possibly only the installation had the length of the 66" side of the counter been trimmed; it probably would have fit properly.

    This issues here are in the process from the start. The templater was having issues and the installers didnt take anything into account to make sure the install was proper.

    The vanity was damaged (supports were unnecessarily cut out of the box. No measurements were taken by the installer; he just cut them out.and glue was left on one of the other base cabinets.

    Furthermore the installers smeared white caulk all over freshly painted walls and made a mess of them.

    The caulk which was used to install the back splashes was the issue for their poor fitment too large of globs were placed on the wall and were not compressed. the walls are straight and can be confirmed with a metal straight edge.

    Business Response

    Date: 09/14/2023

    The customer had some issues with their cabinets which prevented the countertops from sitting correctly. They were given the option to correct this and have us return to install but they refused that option and requested us to proceed as is.

Discover Marble & Granite, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.