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Business Profile

Home Services

413 Doors & Home Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ty B***** owner and Jessica V***, business manager of 413 Doors took $6075 to order and install two garage doors and automatic openers. I gave them the first check of $4400 in August and the second for $1675 in October. I was sent an invoice, which outlined the cost of the purchase of the doors and labor. I paid the invoice. When I started to ask for copies of orders/invoices/and the number of the supply house he used things became contentious. When I asked Ty for a bank check and a potential date for the repayment he went radio silent. Jessica then began apologizing and providing fictitious documents with altered or redacted information. I called Ty's sister to let her know that since her address was his last known address, and I would be filing a police report about the incident, she might be receiving either a call or visit from the police and seeing as she works in a school system I was extending a professional courtesy to her. Because visits from the police can be professionally unsettling. Apparently she called Ty which prompted him to text me a threatening text telling me to F*** off and laughing about sending me repayment. Ty has multiple open cases in Springfield Court for fraud.

413 Doors & Home Services is NOT a BBB Accredited Business.

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