We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sports Medicine

Orthopedic Surgical Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Medicine.

Complaints

This profile includes complaints for Orthopedic Surgical Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Orthopedic Surgical Associates has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was refused service due to my husband's status as a a service member. Although they claim to accept ****************** the office refused to book an appt. for me. They told me I would need a referral. When I attempted to explain that my husband is not active duty, but in the National Guard and on *************** Select which doesn't need a referral they would not listen. I called Tricare, my PCP's referral ***** and the office several times trying to clear this up. I have attached a print out of the Tricare website where they also state *************** Select does not need a referral for this type of specialist. The receptionist was unprofessional, refused to share her name with me when asked at first, and then refused to let me speak to a manager. When our call ended she forgot to hang up and I could hear her talking about me to her coworker. I have not received a call back from a manager. I called a different office that specializes in the same thing and they booked me for an appt. without a referral with no issue. Every other office I spoke with said I did not need a referral. As far as I can tell, their refusal to see me was based solely on my husband being a service member and them not wanting to work with *******.

    • Initial Complaint

      Date:02/15/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son had a surgery approximately 2 years ago and we paid ****** out of pocket. He went back for another surgery in October, 2023 and the morning of the surgery they said we had an outstanding balance of ****** and he **uld not have the surgery until it was paid. We told them we already paid it and they said we would have to follow up with their billing **mpany, so we paid in order to get the surgery done, I called their billing ** and they said we did already pay but they credited the money to a different patient ac**unt. I spoke to 9 different people at the billing **mpany and then they said to talk to **** at the doctor's ******* I did so and she reported on 1/26/24 that she had asked "squire" their billing **mpany to issue a refund. She also said other patients have had this problem. Three weeks later I have no refund and she will not take my call. The 700.oo is on my credit card and accruing interest. This is not acceptable and I want my refund. Thank you

    Orthopedic Surgical Associates is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.