Complaints

This profile includes complaints for Dr. Magalhaes & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dr. Magalhaes & Associates has 4 locations, listed below.

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  Dr. Magalhaes & Associates

  382 State Rd N Dartmouth, MA 02747-4302

• 

  Dr. Magalhaes & Associates, Inc.

  119 Emerald Sq North Attleboro, MA 02760-3640

• 

  Dr. Magalhaes & Associates, Inc.

  21 Torrey St Brockton, MA 02301-4849

• 

  Dr. Magalhaes & Associates

  1250 S Washington St North Attleboro, MA 02760-6227

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled for an eye exam. My eyes were changing multiple times in the few months that this had happened. So late July I had my eye exam. They said if my eyes change again soon to come back for another EYE EXAM. They in fact did change again. I went back for an eye exam and they did test that I never approved or asked them to do. They then tried to charge me more and I denied payment for everything other then the eye exam I went there for. They then had me come back a 3rd time after my eyes changed one more time. I went in there and explained all i needed was an eye exam and again they did more tests that I denied and charged me for them again. I also denied payment that day.

  Customer Answer

  Date: 01/25/2025

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ********** blue-chip for Medicare( ********** blue shield) I called and asked what I had for eye care coverage I was told I have zero copay for eye exam its covered 100% Dr ********************** associates Dartmouth I went to they're ***************** ********* ************* location on 2/26/24 I arrived 15 minutes prior to my 12oclock appointed associate at the desk ask me for my medical card ********** he scanned my id and card and said I never ben ***** so I had to fill out a form on an iPad ask about illnesses and eye problems and had me sign it ,after the eye exam i stopped at the counter to give hem the folder back the associate then told me I had to give $55 for copay I told her ********** told me i had no copay she said they tell everyone that in the same offices is also lens crafters I picked out a a pair of glasses and that associate told me they don't accept ********** blue told me I'm allowed $200 towards frames and lenses At that point I left came home and called ********** bluer cross checked that business and said they shouldn't have charged me anything ********** employee kept me on hold and called Dr ********************** they told BlueCross they would put $25 back on my debit card the other $30 was for a special eye test I agreed to and signed for they never told me about a $30 charge for a special test had they told me I had to pay for anything I would have left and called ********** I still don't see the $25 back in my account they told ********** I was not getting the $55 they should have told me before I had exam I had to pay anything not ***** till i had no choice

  Customer Answer

  Date: 03/08/2024

  Buisness pit $30 back on my charge card they send a letter with my signature they told blie cross that I agreed for specail test for a charge of $25 when the employee at the desk handed me a tablet he said I had to fill it out because. Hadn't been there before I pit my name doctors name and such handed it back to him he handed it back to me and said I had to sign it Ues we should rear what we sign but he should have told me I was going t9 be charged $55 ********** t9 me no copay for eye test its a sneaky game they played on me and probably docit all new customers I'm 62 and they pulled a sham they're are a lot of seniors out tbere that don't have $55 dollars they had my ********** card why didn't they say ot was going to be $55 I would have called ********** back right in their lobby..after the eye exam doctor handles me a folder and said gibe it to the person at the desk that's when said I owe $55 I called ********** and they called the buisness..