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Business Profile

Bathtub Refinishing

Miracle Method of Boston

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathtub Refinishing.

Complaints

This profile includes complaints for Miracle Method of Boston's headquarters and its corporate-owned locations. To view all corporate locations, see

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Miracle Method of Boston has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/28/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my bathtub resurfaced because of a horrible ring around the tub left from a previous tenant. I called Miracle method for resurfacing. MM came to give an estimate on 3/3/22. I showed them the ring i wanted to get rid of. They assured me resurfacing would get rid of the ring. MM resurfaced the tub on 4/19/22. It was beautiful until 2 days later when the ring started showing through the resurfacing. I called MM and they sent someone to look at it. That person immediately started cleaning the ring with their products and machinery. After cleaning, he claimed he did not see a ring but saw a shadow. I again called the office to let them know I was not happy with his findings because there was clearly a ring. MM sent another guy, supposedly one of their top guys, in August, 2022. This top guy also started with cleaning the area with his products and machinery. After cleaning, he claimed he was seeing the radius of the tub. What?! He said he did see the ring but it was a reflection (shadow) of where the wall and tub curves. What a bunch of hogwash. There was no radius or shadow when the tub was installed about 7 years ago.If a radius or shadow existed, why didnt the guy who gave the estimate mention it and also state they cannot guarantee and warranty the results I was seeking.Everybody, including three handymen who visited my home for other repairs, saw the ring and videotaped their findings. Conveniently, MM did not see the ring. Wheres the warranty and guarantee in that?Also, they said theyd give me a senior discount. After I paid, I realized I did not get the discount so I called them. They promised to send me a check which they never did.

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