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Business Profile

Cannabis

Releaf Alternative Natick, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited reLeaf Alternative- Natick on August 22nd, 2024 around 4:45pm. As I presented my ID to the girl in the check in booth she claimed she would need to get the manager, so I asked what the reason was for doing that. She refused to tell me and said I cant let you in unless the manager checks your ID. I waited awkwardly for about 5 minutes as the girl tried to ease tension by saying You just look nothing like your ID picture. I identify as non-binary, and my ID picture is from a time I presented differently; however, you can recognize the picture still looks like me now. The manager finally came out, and after one quick glance of my ID he told me I was okay to go inside and claimed it looked different on their system, but they did not even scan my ID. I felt extremely upset and uncomfortable so I told the manager You need to be more careful about this kind of stuff, especially involving the ***************** The manager then scoffed at my comment and proceeded to walk away to let his employee finish the transaction. On August 26th, 2024 I left an honest one star ****** review about my negative experience, especially how uncomfortable I felt being LGBTQ+, and was reached out to publicly by the company offering a special discount to alleviate my aggravation. I emailed the ******************************* email provided in the ****** response from the business owner, and had no response for 3 weeks. Unfortunately I did not hear back from reLeaf; however, a person associated with their company reached out to harass me on social media about my review urging me to delete it. I reached out again to the same email the company provided with me to inform them that I was being harassed and they addressed everything in an extremely unprofessional manner. They claimed the company literally has 7 LGBTQ+ staff members and even went on to say that because I left a public one star review I opened myself up to harassment. They have handled the situation in the worst way possible

    Business Response

    Date: 09/19/2024

    *****,
    I am so sorry you had a bad experience at our store. I am sad that your experience has elevated to this level. We take pride in making sure we are always compliant with the **************************** It is imperative that we stay diligent in making sure we keep anyone under 21 out of our store. We have trained our staff to be critical of all **s and make sure they are real, valid, and the person pictured. It is not to be discriminatory but rather to keep under aged people out of our store. I do apologize that my staff did not recognize you as the same person in the photo on your **. Again,it was not to bring attention to you but rather to make sure the ** belonged to you.
    I do need to point out that we have cameras in the store,and I personally reviewed them. Your ** was scanned at 4:47 when you handed the ** to our staff member, and you only waited until 4:48.51 so under 2 minutes for our manager. I stand by my staffs decision in trying to be diligent in keeping anyone under 21 out of our store but I do still feel bad this happened to you. 

    ***** ******
    CEO reLeaf Natick

Releaf Alternative Natick, Inc. is NOT a BBB Accredited Business.

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