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Business Profile

Electronic Equipment Repair

uBreakiFix - Natick

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I turned my original laptop in to U Break I Fix (UBIF) in Natick, MA at the end of July. The fan was running constantly and was extremely loud, which was a nuisance since I am a voice actor. I was told that testing my laptop would take maybe 5 days. 3 weeks later and multiple phone calls (initiated by me), I was told that there was nothing wrong (doubtful) and I was offered a new laptop. Since my original laptop was old, and even though there was probably nothing wrong with it, I decided to take the deal and get the new computer. I was told it would take about a week. In the meantime, I am unable to work as a voice actor because I have no computer. Another 2 weeks and multiple phone calls later (again, initiated by me because no one at **** would call me), I was finally told that my new laptop was in. I picked it up on Aug 27, and I was told about a 30 day return policy if I didnt like it. I took it home, and immediately when I plugged it in, there was fan noise. I did give it a week or two, but the fan runs constantly when I have it plugged in. Recording voice over work takes up a lot of battery, so it needs to be plugged in. It also has this weird start screen when I turn it on. So I decided this laptop, which I bought sight unseen, would not be the best option for me. Remembering the 30 day return policy,, I took it in on Sept 20, within the correct time frame. Then, I was told that I could only return it if it was defective. I was not told that in the beginning. Every other store in the world has a return policy that allows a customer to return a product if they dont like it, whether or not its defective. I wasted too much money on this laptop that I dont like and Im not allowed to return it? It already took way too long for me to receive a laptop since I initially turned in my old one. I wasted two months in which I could not work for my voice over business because **** took much longer than promised getting me a laptop and giving me the run-around.

    Customer Answer

    Date: 09/25/2024

    Hello! The location of the repair shop is: **************************************************************************, MA 01760

    Thanks!

    Customer Answer

    Date: 10/15/2024

    I have not heard from the business in response to my complaint.

uBreakiFix - Natick is NOT a BBB Accredited Business.

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