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Business Profile

Fabric Store

Artee Fabric & Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fabric Store.

Complaints

This profile includes complaints for Artee Fabric & Home's headquarters and its corporate-owned locations. To view all corporate locations, see

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Artee Fabric & Home has 12 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 2, 2025, I brought a piece of vintage hand-loomed Indian silk to Art *************************** in *********, ** to be made into a custom bolster pillow cover. I requested a snug fit around the down/feather pillow (which I provided), a hidden zipper for cleaning, and no seams at the top or bottom. I explained that the fabric, a wedding gift from 1977, held deep personal significance. Owner **** ******** ***** confirmed all of it was doable.Weeks later, the result was far off-spec: loose fit, no zipper, and seams on top & bottomexactly what I had asked her to avoid. I left word for the owner to call me. Despite multiple follow-ups, I heard nothing until May 20, when Ms. ***** finally phoned and agreed to meet. The meeting happened May 31.She was defensive and dismissive from the outset, refusing to take responsibility or apologize. She claimed 20 years is not an heirloom, argued the zipper style, and insisted the silk was weak for a zipperdespite having seen and handled the fabric herself at the time of order with no concerns raised.I presented a calm, written resolution with two options. She refused both. Her only offer was to add a hidden zipper to the flawed product or to refund my $54 deposit if I accepted the pillow as-is. When I declined, she tried to withhold my property, then relented.Without a refund, I took the pillow and went straight to the police station to document the incident. I was advised to file public complaints and/or to seek redress in small claims court.**** ******* behaviorexcuses, reversals, and efforts to discredit **** a textbook case of immature, self-protective conduct. This is a clear case of incompetence, evasion, and blame-shifting. Buyer beware!

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought 4 stool cushions to be reupholstered to Artee Fabrics on June 6, 2024. I purchased the fabric to reupholster them as well as the cost of the labor to redo them totaling $247.55. I left the cushions and was told it would **** *-8 weeks for the job to be done. I have been calling the establishment since July to try to get a rough estimate of when I could pick up the finished cushions. On multiple occasions I was told I would get a call back which never happened. I have been trying to call there since last Thursday with no response. No one is answering the phone. I now have no cushions, no fabric and no way to get in touch with the business. I am at my wits end.

    • Initial Complaint

      Date:04/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 29. 2024, at 2:30, I to went to this business to look at upholstery fabric. Not sure of how much I would later need to upholser a sofa - between 22 - 30 yards. There were two fabrics that I came across 1 ******************* and the other Gizabla Gza Blaze, both were $49.95 a yard. I decided to buy a 1/2 yard of each and lay them out at home. She bagged the fabric and I paid, not aware that she didn't give me the whole half yards of each fabric that I paid for.The next morning when I took them out of the bag, I noticed both fabric items were less than a half yard. Fabric stores give out swatches for free, but I wanted a large piece so I bought a half yard each. The edges were all swatches were cut away were added in my yardage purchase, so i received less yardage. That would mean I'm paying for all the swatches given away. The photos show what I got instead of a half. I would like to return both of these and recieve the half yardage of both that I have paid for.When I spoke with her Saturday moroning, her response was when I buy the *********** more she would give a yard. No, I want the yard have already paid for, at this point I don't trust her as a business. I shouldn't have to spend more money to get something I already bought. (********) I've been a seamtress for 45 years, no one does that. Her measurements should have started after all the swatches that were given away. I live 20.9 miles and 26 minutes each way from this business.

      Customer Answer

      Date: 04/11/2024

      I have not heard from the business in response to my complaint.

      I would like my money back or (2) half of yards of the fabrics I paid for. The fabric is still in the bag and uncut by me

      Fabric stores allow you to return uncut fabric as long as the amount matches up to the receipt. I really feel robbed

    • Initial Complaint

      Date:10/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered fabric on September 14, 2023 and left a deposit of $150.00. Approximately the next week this store closed and had been closed since. I have called headquarters several times and they told me to Email them info - which they ignored. Last week I was told to wait because the store would re-open today. The store was closed today

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dropped pillows and a bolt of fabric that I purchased from them in Octoberassured it would be a quick turnaroundcalled them in January and they stated that I needed to order fabricI explained I purchased it from themNo call backstopped in on Friday, May 26th asking for my pillowsowner stated he never did the project!! No apologies no explanation..I asked for my pillow and bolt of fabriche gave it to me..then I asked for my deposit ($200)..no interest after 7 monthsI want interest and creditthank you!

      Customer Answer

      Date: 06/12/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:10/19/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 27, 2022 I paid Artee by credit card $1285.63 to hem new curtains and drapes costing $1322.78 that I left at Artee the same day. Beginning May 15, 2022 I began asking Artee for information on when my hemmed drapes and curtains would be ready. Since then *** contacted them over 2 dozen times. They have lost my drapes and will neither pay for my lost drapes nor reimburse me for work they never did. I would like immediate reimbursement of $2608.41.

    • Initial Complaint

      Date:10/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im an interior designer and hired Artee fabrics to pick up a clients custom made ottoman from their storage facility in ** as well as a brand new ottoman from a high end furniture store in MA for the purposes of reupholstering both pieces with fabric I supplied. The entire experience after placing the order was very unprofessional. I was bounced around between different stores. Throughout the process it was difficult to get information and updates on status. Eventually, the furniture was delivered back to the clients receiver who was hired to receive, inspect and store the furniture until the clients were ready to move into their home after construction was complete. I was immediately alerted by the receiver that the furniture was damaged beyond repair and they had to refuse the delivery of both pieces due and stated to me no designer would accept the condition. The furniture was not adequately protected in transit as delivered by third rate movers. Since 8/19 I have been trying to follow up with the company via phone and email multiple times. I was just informed the furniture was transported to their factory in ************** without my consent in an attempt to repair it again without my consent and *********** efforts have been ignored. This is thousands of dollars worth of furniture mishandled and now missing. Additionally the company lost $700 worth of trays that came with the new ottoman and have not acknowledged my request to have them replaced.

      Customer Answer

      Date: 10/25/2022

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 02/26/2023

      Hi

      This case was with Customer *************************** on order place before I
      joined (HU-SO/060)

      Shekhar, Arti and ***** have been involved in this matter.

      Here is what I know:
      The items were "lost/misplaced" for a while and subsequently the
      ottomans were found, however it appears that there were never any trays
      associated with them as claimed by the customer.
      The ottomans were done and dropped off here at the ******************.
      They were tricked (by our driver) to the customer's appointed warehouse
      in ************* and acceptance was refused by the receiver (as she
      stated) due to "transit damage" observed on the sides.
      Subsequently and supposedly  these "were fixed" (don't know at what
      shop) and dropped off again at the ******************.
      Customers came in, took pictures and took them away (not happy).

      She then sent emails and called here. I gave her *****'s
      complaint/customer support phone number.
      She has been communicating with ***********
      ***** has been handling it.

      Not sure where things are currently.

      Regards
      Gabe



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