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Business Profile

Home Improvement

Thermal Products Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2023

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a bay window installed in my kitchen with a lifetime warranty. The window leaks during windy rain storms flooding my kitchen table.I called ***************** and he said he would have someone seal the small roof section that comes with the window.I have scheduled four times and they keep not showing up. It is now clear that he does not have respect for his warranty or the customer.

    Business Response

    Date: 04/04/2023

    We are going to ******** this morning Tuesday April 4th to take of roof to prevent any leaking 
    We put the bay in two years ago and the only time it leaked was during that  Nor Easter last month
    There has never been and issue before or after
    I was there two weeks there was nothing wet or leaking 
    Thanks for listening 

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thermal Products installed outside doors to my house Feb. 2022 for $6658 . One of the storm doors started falling off in September 2022. *****************, the principal of Thermal Products, has promised to correct it. He has made 3 appointments over the last 3 months and failed to show up each time. I had to call him to followup and each time he promises the door will be repaired but he keeps putting me off. After this third no show he just hangs up when I call. Now a second door seems to be out of alignment.I don't feel safe. I would like the doors repaired properly as soon as possible especially before the next snowstorm.********************* actual phone number is ************

    Business Response

    Date: 12/16/2022

    Spoke to ******* yesterday on my head guy coming out to ******* stormdoors he said yesterday wasnt good not enough room in his driveway to flit my huys truck 

    Said we have to come a different day that was just yesterday 

    He wanted some one other than me to set appointment 

    So yesterday i gave my installer his phone number to call him directly to set up a time with ************;

    So im guessing this complaint was posted by ******* before my installer got a hold of him

    We plan on taking  care of the problem for sure

    Ill call my installer today to make sure he set up a time with ************;

    Thanks so much for letting me respond 

    Customer Answer

    Date: 12/16/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *****************************

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