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Business Profile

Musical Instrument Supplies and Accessories

Music Go Round

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Musical Instrument Supplies and Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seller made, and continues to perpetuate false legal accusations b/c I posted an accurate account of my experiences at their Natick store. They sold several hundred dollars of my equipment in order to not be countersuued for their breaking laws-strong armed blackmail, and bad faith attacks over social media for years,like an elephantine little rat store trying to trap bad publicity.soneone has to cry help!!!!!before others are bitten by such venomous vendors! Seller store continues to post slander on social media when they find any posts on not to their liking b/c they accused me of stealing but then blackmailed me into giving up $600 in music equipment, and then reporting anyway after theyd fenced it so could obfuscate a counter claim, and were chicken about being brought into the legal system When they conversely, couldnt get a social consumer site to pull my observations , they became obsessed on hiding their money trail ( much like **** abused a Natick couple for similar background) if not more insidious. There is nothing I can add b/c I should have counter sued years agobut I hope you will see fit to at least give their rating a downgrade, to warn others., if not a warning that they will be prosecuted if they attack customers on an6 public site!Thank you.Note: I am not a litigant, but would want that site to know that further behavior like ****s to disparage past customers is a serious crime-thankfully this storess managercan barely write, calling me a thief, liar, etc.

  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a guitar from Music Go Round and the neck that i bought the guitar with got changed. They swapped the hoist neck out

Music Go Round is NOT a BBB Accredited Business.

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