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Business Profile

Pre Kindergarten

Global Children School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pre Kindergarten.

Complaints

This profile includes complaints for Global Children School's headquarters and its corporate-owned locations. To view all corporate locations, see

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Global Children School has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/12/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an active duty Air Force officer who was stationed at ******************. I qualified for government assistance for child care through ********** Aware. I enrolled my child at Global Children School in Jan 2023. ********** Aware took 3 months to release funding to the daycare so I paid out of pocket for all expenses until May 2023. ********** Aware does not reimburse the military member directly so when they back paid Global Children School the daycare was supposed to pay me back for all of the money I paid out of pocket. They took over 2 additional months to turn the payments off and then convinced me to wait until I pulled my child out before finalizing the numbers on the amount owed. I pulled my child out in Aug 2024 and it took almost 2 months to get $3,709.27 returned from Global Children School (sent on Sep 26). They still owe me an additional $1,228.03 but will no longer return my calls or answer my emails and since I PCSed from MA to VA I cant go in person. I went to the legal office at ******** and they initially answered her first call saying they would provide a break down of how they got to their number but it has been 3 weeks and they no longer answer her calls and have still not provided the additional money owed or a spreadsheet showing the difference. Please help!

      Customer Answer

      Date: 11/23/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ************

    Global Children School is NOT a BBB Accredited Business.

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