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Business Profile

Heating and Air Conditioning

Ideal Indoor Weather
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a client of ********** for many years. In February my heat compressor stopped working and I was able to use the heat with Emergency Heat which is very expensive. ********** spoke to me by phone and tried to instruct me what to do to get it running but he felt it was from the flash frost which froze the unit. He said we would need to replace the motor and would order the parts for a payment of $959.44 for which I gave him a check on February 1st which was cashed.I contacted him on February 21st and asked if the motor arrived and he said a couple of days and likely they could come the following week to do the job.On the 27th I contacted him again and he said hopefully the following week or next but he would let me know right away when he knows.On March 8th I contacted him again and he said he was in the hospital. On April 8 I contacted him again and said the heat was now working and I hope he was better and out of the hospital I never heard back. I left 2 or 3 phone messages and no response. I also tried contacting 2 men who had come with him for work to help (one was his brother) and no response.

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