Office Supplies
OpenTip.comComplaints
Customer Complaints Summary
- 15 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Open tip did not have in stock 2 steam valves *****$Order #****** The money was removed from my account Open tip claims by writing cancelled on my order The matter was solved But I have never received refund of ***** $ Money taken feb 21 2023 This istheft
Business Response
Date: 05/14/2023
I am sorry that the item was out of stock when you place this order. It is only an authorization but not a real charge. When we canceled this order, the authorization was voided at the same time. Please find the proof attached. We didn't charge your card and no funds can be refunded. Please double check with your issue bank. Thank you.
******
Initial Complaint
Date:02/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
False advertising Purchased a globe for my ******* lantern. The website listed it as fitting my lantern. However, this is not the correct globe for my lantern. They would not take a return. Would not issue a refund. It's not a lot of money, however I did think their customer service was absolutely terribleBusiness Response
Date: 02/07/2023
I am sorry for the inconveniences it may cause. The item was shipped from our vendor directly and they confirmed that the item you ordered is the correct size for lantern 288A and it is the only size. Since the item does not fit your lantern and the vendor could not find out a reason, we will remove this item from our website to avoid such misleading.
In order to keep a happy customer, we've full refunded this order to you although it is non-returnable. Please find the proof of refund attached. You do not need to return the item.
Thank you for your understanding.Initial Complaint
Date:10/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These people took my money and I didn't receive product or a refund and they barely respond to emails with no contact information. I even offered for them to send out another product and the answer was to me to repurchase the product again. Like are you serious I already lost ******$ you think I have other ******$ just to give away!!! They treat they customers like trash. Now I just want my ****** back asapBusiness Response
Date: 10/14/2022
This order had been shipped and delivered to customers address via *** with tr# 1Z9E63800302763865 Delivered On
Thursday, September 29 at 2:29 P.M. at Front Door . Attached is the delivery proof.
If it was lost after delivery, refund will be processed once *** approve the claim. We have started an investigation with *** on behalf of this customer and it normally takes **** business days to resolve.
Please kindly note that we have to wait until the investigation is complete before refund be issued, because sometimes *** may located it and re-delivery. Thanks.Customer Answer
Date: 10/14/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Initial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order online through opentip.com, a company based in *************, on September 3, and was charged approximately $29 for shipping and handling charges. Three days later, on September 6, I was contacted via email by the company stating that they required authorization to debit my credit card another $46 for shipping and handling, which I denied on the basis of the fact that at no point during the online transaction was it stated that shipping and handling costs were subject to change. I requested that the purchase be honored as charged, and according to my receipt, and that the items be shipped. Instead, the business continued to press me to approve the additional shipping and handling charges, at which point, I asked - twice - that the matter be escalated to someone who would help. Rather than continue the dialog with me, they simply canceled my order and sent me an email stating that I would be refunded. I do not want a refund, I want my order honored and the items shipped. This is a very poor way to conduct business, and an ethics violation, in my opinion.Business Response
Date: 09/15/2022
Sorry for the inconvenience caused, but this order contained large items which oversized to ship regularly.
As per disclosure user terms of shipping note online, large items may incur an oversized item surcharge. Due to difficulty of obtaining a precise shipping quote for oversize / overweight Items until order received, the shipping estimate for delivery is an average.If the final delivery cost does not deviate beyond 10% from the estimate,customer will be charged the estimated quote. If it is far beyond, we will contact customer to obtain authorization before making final shipment.
This order has been cancelled since we failed to get customer's authorization. We did not charge it and the authorization has been automatically released. If customers still need it, they have to reorder online. Thanks.Customer Answer
Date: 09/20/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
There was no disclosures online about shipping charges only being estimated. They need to provide written proof that this was something I acknowledged.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*********
Business Response
Date: 09/22/2022
Attached is the link of disclosure terms about oversize/overweight items: https://www.opentip.com/terms_of_use.php#p_3
And also attached of screen shot of the purchase order page with policy link.
This order has been cancelled since we failed to get customer's authorization. We did not charge it and the authorization has been automatically released. If customers still need it, they have to reorder online. Thanks.
Customer Answer
Date: 09/28/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Where is the business's proof that I accepted the terms and conditions? All they provided was a generic screenshot, but not my order, nor proof that I accepted anything. I want to see a copy of it from their records. If they can provide that, I will close my complaint. Otherwise, I will continue to dispute it.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*********
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