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Business Profile

Computer Programming

FoodTec Solutions Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Programming.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been using Foodtec's POS system since 2018. I've recently informed them that I will be switching to another company and gave them a 2 weeks notice to close my account and my online ordering platform since the new company has their own system. Foodtec solutions refuses to close my account although my company and Foodtec don't have a contract restricting me from doing so. To make things worse, they charged my account for the period I told them I wont be using them anymore and when I put a stop payment through my bank account, the owner called me and tried to intimidate me for leaving his company. I've been asking for a formal communication through emails and the refuse to do it so there isn't any trail of their sketchy practices, only phone calls. Next day I received a bill again for services I've requested to stop plus a stop payment fee. They do have a sense of humor thinking that I'll be paying them for something I've requested them to stop.Customer service at it's finest.

  • Initial Complaint

    Date:02/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attached where I purchased a gift card prior to Christmas. This was supposed to have been a local eatery. When the gift was received it was linked to the business below, I have sought answers by contacting the business below who states they don't know how this happened and they are unable to remedy the issue. My account was charged and I am unsure what action to take next. Help! From: ********************************** <**********************************> on behalf of ************************************************************* <**************************>Sent: Wednesday, December 21, 2022 7:52 PM To: ************************* <**************************>Subject: Someone has sent you a ************* gift card Enjoy your gift card!Hi *************************,************************* has sent you a $25.00 ************* gift card. Your friend had this to say:Merry Christmas my friend! Thank you for all you do. I hope you have a very Merry Christmas.Activating your gift card could not be easier. Click the 'Activate' link and we will send your Gift Card to your e Activate Please visit us again Please visit us again at ********************************* you have any questions, give us a call at ************ Thanks,*************

FoodTec Solutions Inc. is NOT a BBB Accredited Business.

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