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Business Profile

Hearing Assistive Devices

Hearing Specialists of New England

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Reviews

This profile includes reviews for Hearing Specialists of New England's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hearing Specialists of New England has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Hearing Specialists of New England

      935 Great Plain Ave Ste 273 Needham, MA 02492-3031

    • Hearing Specialists of New England

      PO Box 617 Needham Heights, MA 02494

    • Hearing Specialists of New England

      945 Concord St Framingham, MA 01701-4613

    • Hearing Specialists of New England

      99 Derby St Hingham, MA 02043-4216

    • Hearing Specialists of New England

      225 Cedar Hill St Marlborough, MA 01752-5900

    Customer Review Ratings

    1.57

    Average of 7 Customer Reviews

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    Review Details

    • Julia L

      Date: 03/11/2025

      We had a horrible experience with them. My elderly Mom got hearing aid from them last year and lost one of them And we had to order a new one. The appointments were canceled four times.!!!! Today it was last minute after it was confirmed to me last night. Awful customer service, no one picks up the phone. Stay away from this company.

    • Mallik P

      Date: 02/19/2025

      Saw ***** as part of my **************** to get a hearing test. Throughout my visit, ***** kind of spoke down to me without clearly explaining what testing options i had nor did he take the time to clearly explain the results. He was mainly interested in getting me to buy the most expensive hearing aid option he had on offer which was upwards of $4k even though he know my insurance allowance was only $1500.When I asked him for a written report of the test results, he tried to avoid it by saying that it be included with the hearing aids when they are delivered. When I insisted, he sent the test report without any assessment of his. To add to this, I had my ears tested in ***** where I was told that I did not need any hearing aids now but maybe in future.I would strong recommend that people should find another option to *****.

    • mary f

      Date: 08/14/2024

      After a hearing test Hearing Specialists New England recommended high-end and expensive hearing aids. I did some research, talked with my insurer and decided to order the hearing aids. Never heard from Hearing Specialists after I called in the request to order the hearing aids. I called repeatedly to ask next steps. Called my insurer who just referred me back to Nationshearing who manages the benefit. Nationshearing referred me back to Hearing Specialists. I understand I need to pay a copay but I have not received a bill or any information on how to make the copay. Hearing Specialists does to answer the phone and often their voicemail is full. I even had my insurer call them for me today and the voicemail was full again. I also requested a copy of my hearing test so I could provide it to my primary - I not received the results or anything else from Hearing Specialists.

    • Hans D

      Date: 05/10/2024

      This company seems to be a sham. Had to go through them because of how BCBS** as handling hearing aid visits. This was for my elderly mom.. 4 times.. yes, 4 times they cancelled and rescheduled and I finally said forget it and moved on. I tried calling all the time; they never answered the phone. I called the ** number and I called the MA number.. same. So I believe the other reviews below about no one being there. Seemed like one person may have manned the "office" whenever they felt like it. And finally today, I tried to go back on to their web site, and you guessed it, no longer in existence. Stay away from these people!! I've give them negative stars if it was possible.

    • Barry Y

      Date: 04/10/2024

      Hearing Specialists of New England shares space with other Hearing Professionals.I do not believe this was our company, Hearing Specialists of New England.We very rarely, ever fall behind our schedule.The front desk staff might have stepped out for lunch and a sign should have been on the desk.Did you bring the paperwork with you that was provided prior to the meeting because it had the exact office number on it.Please call our office to address.

    • Andrew S

      Date: 04/09/2024

      Didn't have a great experience. First meeting was very rushed in a scant shared office space and it felt as though the rep just wanted to get me on my way. I signed a document comitting to a pair of hearing aids at a certain price point and co pay. The next day they sent me a revised quote with different pricing and higher copay which they had fraudelently authorized ON MY BEHALF BY HAND WRITING MY INITIALS in the space provided for the customers signature and then used this to place an order after the fact. In fairness to the rep, they promptly canceled the order after I challenged this step but this in combination with the rushed first meeting left me uneasy about continuing with them so I went with a different provider.

    • Bob S

      Date: 09/27/2023

      The ****** location is in a tiny office in a big building with no sign on the door. Luckily I arrived early. Walked around for 20 minutes looking. No receptionist. Kept popping my head into little offices, and finally someone heard me asking a random tenant. She told me that they weren't ready for me. It's a half hour past my appointment, and I have no updates as to when I'll get in. At least it gives me time to leave this review. Totally unprofessional.

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